We booked a luxury suite, and I asked when I made the reservation, for a special room with view as it was my birthday. When we checked in and got handed our keys, reception said we are booked in an economy room??? I corrected the receptionist and told her it was a luxury suite. Our room was on the lower ground level, with a very limited sea view and just one floor up from the car park with a view into the neighbour's back yard. The luxury suite did not feel like a luxury suite, other than the coffee machine in the room. The noise levels in the hotel, especially in the morning, is horrendous. We asked for turndown service, which did not happen. When we returned after being out for the entire day, leaving the hotel at 08h30am, our room was not serviced. The location is great, the staff is super friendly, the buffet breakfast is good, but for what we paid for 2 nights, I think there are better options in Plett.
翻譯