普利茅斯Blake Planetarium附近酒店

我們以前住在這裏。地理位置很好。乾淨的房間，好的員工。漂亮的小運動室，室內游泳池非常適合小孩子。早餐應該但不是免費的。但是，附近有一些很棒的餐廳，而不是每個常規早餐要付12美元。 buuuuut將再次留在這裏。 。 。希望管理層能在呃方面做得更好。 。嗯。 。一張照片講出1000個字。我5點從4樓房間出來。米在周日上午11/10/19可以使用跑步機。在走廊上發現了這個衣衫不整的人體，錢包和信用卡歪斜。跨過打呼的屍體，走下樓，向四樓走廊上俯卧的屍體告訴前台。他們注意到了。我去鍛煉了一個小時。 6點后返回樓上。米瞧，就像一個小時前一樣，人類地毯仍在原地。打電話給前台，並再次告知他們四樓走廊的屍體。他們說他們會繼續做下去。一個小時后，走廊很通暢。奇怪。很奇怪。

I first stayed here 12 years ago and the hotel has gone downhill since it changed management. Although my bedroom was very smart with good facilities, the reception staff weren't always helpful and they didn't seem concerned when I had difficulty booking a taxi on my last day as I needed to be at Boston Airport for a specific time as I was flying to Dallas. The reception was run down and although I enjoyed the swimming pool, the pool area was also scruffy along with changing rooms. The restaurant was very good however, with an excellent choice, although some of the restaurant staff could have been more friendly.

我和孩子們決定在二月份的學校假期離開波士頓週末。我們得到了2張大牀房,牀非常乾淨舒適,房間有點小,但非常乾淨。服務和工人都很棒,很友好。游泳池很乾淨(有點太冷),但安全,有很好的溫暖毛巾。第二天早上的免費早餐很好吃,選擇的傳播很好。價格非常實惠!總體來說很棒的體驗,一定會回來4月度假。😊

We visited Plymouth for a wedding. I booked a room for myself and when I went back later to double check the room types available, it gave me a crazy low rate. I figured I would be a fool not to book it, so I booked another room for my parents. I then received my confirmation email showing the low rate. I figured if we checked in and the hotel wouldn't honor the rate, we could share a room since we both had 2 beds. We received a text to check in the morning of arrival which confirmed our rate of a total of $100 for 2 nights. When we checked in at the hotel, we were given our keys and there was no mention in a change of rate. However, when we checked out, we were emailed a receipt showing $768 and my credit card was charged this rate, a whopping $668 more than agreed upon. I talked to the front desk and was told to contact the front desk manager, who was not there at the time. I have since emailed him several times and left a voicemail, but I have not gotten a response. I think it is wrong not to honor the rate agreed upon and I don't see how you can change the rate at check out. It is one thing to change a rate prior to or at check in so that the guest can decide not to keep the reservation, but not at check out when the guest is left with no options. It isn't my fault that your booking platform made the mistake. The hotel itself was just ok. My room was alright with a nice shower and I didn't have any issues with it. However, several family members had problems with (lack of) cleanliness with their rooms. They found objects in their rooms from previous guests, including dirty socks, a pacifier and someone else's credit card. The pool and splash pad were nice though we were disappointed that the hot tub was out of order. The location is great but if staying in the area again, I will stay somewhere that honors the booked rate.

The management at this hotel is stellar! Our initial room did not meet our needs, and management was very quick to identify the problem & reach out to us to rectify it. We changed rooms & they issued a refund for the first night. Honestly, I don’t know when I’ve seen such responsiveness from hotel management. The new room seems perfect for our needs (we both have allergies). We are loving our visit to Plymouth & were saying yesterday that we would love to come back & bring our daughter’s family / grand daughter; if we do, we will definitely select this hotel for our stay. The location is so close (walkable) to downtown, most historical sights as well as restaurants & shopping. Seeing how responsive hotel management is to their customers & wanting them to have a good experience is PRICELESS!

* Wi-Fi was actually good. * Fridge was broken - it froze everything with no way to turn it down * Office chair was broken - leaned to the side, squeaked horribly, lever didn't stay to stop it from reclining, needed to go in the trash bin * crib was broken - the side would not stay up, ended up having to bring the baby in the bed * We stayed for 5 nights and never once got a change of sheets, even when I specifically requested housekeeping on day 4 * If you don't get to breakfast before 9am (it ends at 10am) there is next to nothing left. The creamer runs out around 8:30 and the lady was not friendly when we asked for more * The HDMI port was physically removed from the TVs. We brought our fire cube and couldn't connect it. The only options they give you are youtube, netflix and like 20 cable channels. Why? * Price is way too high considering the quality and service level received

I am deeply disappointed with the wedding services provided by Mirbeau Inn & Spa. Despite being a small wedding with only 17 guests, the lack of attention to detail, responsibility, and oversight left much to be desired. The Mirbeau wedding Planner was MIA from the very beginning, creating an event that was chaotic, mismanaged, and a miserable failure. My son and daughter-in-law's wedding was disappointing at best. I hope our experience will serve as a cautionary tale for others considering this venue for their special event. These issues and other vital failures significantly marred what should have been an occasion to remember fondly. It was anything but that. I would strongly caution others NOT to consider Mirbeau Inn & Spa for any important event to create a happy memory. The lack of attention to detail and professionalism is unacceptable on every level. Additionally, the manager never accepted responsibility for the failures despite many staff members being aware of and acknowledging Mirbeau's lack of attention, detail, and management. Multiple Mirbeau employees were embarrassed and wanted to correct what went wrong. They were not empowered to do so. The failure on the part of the Mirbeau was most disappointing, especially when the manager gaslighted the bride, groom, and her parents the day after the wedding when they met to discuss the issues. I followed up the day after the wedding, spoke to the manager to express my displeasure, and told her about my concerns and disappointment in managing our event. In addition to everything else that went wrong, which was immense, the floors were filthy. The managers' response was dismissive. She responded by claiming that their floors were clean. This was not the case, as one guest's bare feet were black as coal after removing her shoes to dance. Furthermore, I was not given a welcome bag upon arrival, and when I inquired about it, there was no follow-up as was promised. This incident raises serious questions about Mirbeau Inn & Spa's overall cleanliness and hygiene standards. The manager's lack of attention to detail and refusal to acknowledge our concerns demonstrate a complete disregard for the bride, groom, and their guests. I urge others to be cautious when considering Mirbeau Inn & Spa for their special events. Their promises of a flawless experience grossly misrepresented their actual services and what they delivered.