湖泊保護區探索酒店

湖泊保護區探索酒店的評價

湖泊保護區探索酒店

9 Greg Norman Dr, 3030 庫克點, 維多利亞, 澳洲查看酒店詳情
湖泊保護區探索酒店
湖泊保護區探索酒店湖泊保護區探索酒店湖泊保護區探索酒店
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湖泊保護區探索酒店 的真實住客評語

8.5/10
很好
82則評價
真實評價
位置8.5
設施8.8
服務8.4
衛生程度8.3
篩選條件:
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所有評價(82)
正面評價(11)
附有相片或影片之評價(3)
負評(1)
一卧公寓
入住日期 2025年2月
情侶
2則評價
9.0/10
非常好
發佈於 2025年3月11日
I stayed at house 13 on March 10 2025, and there a gang of black people having a party over the night at house 12. I don't want to discrimate people and I used the word "black" merely to describe that group of people that night. The music is very loud, and from time to time there are heavy drum beats which you can feel the vibration from the floor, and sometimes they knocked the wall of the townhouse separating house 13 / 12, and I supposed no one can sleep under this situation. Both my wife and me could not sleep but scared because they are young & strong black males. Finally we turned on the light at 2 a.m. and open the curtain to tell them to quiet from our 1/F balcony when 3 of them were arguing with a woman loudly in the common backyard. They ignored and continued! At 5 p.m. it's raining but I could not tolerate anymore, I went out to tell them silence please! A big tall black guy (not brown, very black) said " I got you!". Frankly speaking, I was a little bit scare., but what elase I could do?! When the reception open next day (house 1?), I complained and requested a change of room (actually house). The reception ladies are very friendly and they said they had reported the police twice that night for the noise is too loud & affecting many customers staying at different houses that night. But they do the same regardless the police warning. According to the reception, she had blacklisted this customer from booking the Quest hotel chain nationalwide (Australia) anymore. When I returned to the hotel the other day, I got a thank you card apologize for what had happened together with a bottle of wine for the inconvenience caused. Although I had a nightmare in this hotel, I think it is a one-off incident, and I will still recomend this service apartment.
翻譯
來自住宿之回應: Thank you for taking the time to share your experience. We sincerely regret that your stay was disrupted due to excessive noise from other guests. Ensuring a comfortable and peaceful environment for all our visitors is our priority, and we appreciate your patience in this unfortunate situation.We understand how distressing it must have been, and we are grateful that you brought it to our attention. As you mentioned, our team responded promptly by contacting the authorities and taking necessary actions to prevent such incidents in the future. We truly appreciate your understanding that this was an isolated occurrence, and we are pleased to hear that you still recommend our apartments despite the inconvenience.We value your feedback and will continue working to ensure all our guests have a pleasant and restful experience. Should you choose to stay with us again, we would love the opportunity to provide you with a more enjoyable visit. Please do not hesitate to reach out to us directly for any future bookings.
一室房
入住日期 2025年8月
商務旅客
13則評價
10/10
傑出
發佈於 2025年9月10日
good place to stay, nice location.friends staff, and it is very quiet.
翻譯
來自住宿之回應: Dear Guest,Thank you for your kind feedback!Looking forward to seeing you on your next trip.Kind regards,Sakia
一室房
入住日期 2023年12月
家庭旅遊
13則評價
6.0/10
發佈於 2024年1月9日
因為無法清潔,所以非常不愉快、不愉快。
原文由 Google 翻譯
來自住宿之回應: 尊敬的客人,感謝您的回饋。得知您的情況不如您預期的愉快,我感到很遺憾。對於造成您的不便,我們深表歉意。謹致問候,QSL 團隊
6177****
兩卧公寓
入住日期 2025年6月
與好友旅遊
18則評價
8.0/10
很好
發佈於 2025年9月10日
房價實施很全,就是家庭旅館吧
來自住宿之回應: Dear Guest,Thank you for sharing your feedback and for highlighting our amenities, service, and value for families. We’re pleased to know you enjoyed your stay overall. We also appreciate your comment on cleanliness and will share this with our housekeeping team to further improve. We look forward to welcoming you and your family again soon.Kind regards,Quest Sanctuary Lakes Team
一卧公寓
入住日期 2023年5月
情侶
10則評價
10/10
傑出
發佈於 2023年6月18日
一個恢復活力和物有所值的地方。 地點:我們沒有租車,但可以從CBD搭乘火車(30分鐘)和巴士(10分鐘)到達那裡。如果您從Laventon 搭乘496 號巴士,則在巴士站下方步行8 分鐘即可抵達飯店;如果您從Williamslanding 搭乘497 號巴士,則需要18 分鐘,但您可以在市中心購物(Coles、Aldi、K- Mart)和中國超市),在不同的餐廳吃飯,並進行美甲或按摩。 設施:單位炊具齊全,我們自己煮早餐。鄉村俱樂部不提供自助早餐,但提供單點菜單。鄉村俱樂部還設有健身房和游泳池。 附近景點:我們去了Werribee Zoom、Weribee Park、Werribee Mansion、Joseph's Restaurant。動物園有遊獵巴士,非常吸引人。 工作人員: 工作人員很樂於助人。我們前一天要求了一間湖景房。由於我們的入住日是公共假期,他們幫我們打電話給清潔工。非常感激。
原文由 Google 翻譯
來自住宿之回應: 親愛的 AC,非常感謝您的回饋!我們很高興再次見到您。親切的問候,QSL 團隊
Yanmai@
一卧公寓
入住日期 2024年6月
家庭旅遊
49則評價
10/10
傑出
發佈於 2024年7月13日
離市中心有一定距離,但服務人員態度很友好
來自住宿之回應: Thank you for the honest review. We appreciate the feedback and hope to welcome you back soon! Kind regards, The QSL Team.
一室房
入住日期 2025年2月
家庭旅遊
1則評價
10/10
傑出
發佈於 2025年5月25日
Excellent place
翻譯
來自住宿之回應: Dear Guest,Thank you for your kind feedback!Looking forward to seeing you on your next trip.Kind regards,Sakia
1366518****
一卧公寓
入住日期 2023年1月
家庭旅遊
45則評價
10/10
傑出
發佈於 2023年2月19日
在墨爾本西區,臨近高爾夫球場,環境優美,附近有超市和華超還有火鍋店麻辣燙,很方便。距離city 和阿威隆機場30分鐘車程,已經是第三次入住了,客服很給力,廁所反鎖打電話後,十分鐘就來給開鎖了
來自住宿之回應: 尊敬的客人, 非常感謝您的回饋!我們很高興聽到我們可愛的員工可以幫助您解決住宿期間發生的任何問題。 我們很高興再次見到您。親切的問候, QSL 團隊
M308205****
兩卧公寓
入住日期 2023年11月
商務旅客
85則評價
2.0/10
發佈於 2024年2月17日
很不方便。 服務:差 環境:一般 衞生:一般 設施:差
來自住宿之回應: 感謝您抽出寶貴時間進行審查。對於您在飯店的住宿體驗並不理想,我們深感抱歉。客人的舒適度和我們提供的服務是最重要的。我們希望您能接受我們的道歉,並且我們已註意到您的疑慮。我們希望將來能夠恢復您對我們的信心。親切的問候, QSL 團隊
Fengdejijie000
一室房
入住日期 2023年9月
商務旅客
27則評價
10/10
傑出
發佈於 2023年11月12日
房間超級大 兩層 都帶大廚房
來自住宿之回應: 尊敬的客人, 非常感謝您的回饋!我們很高興再次見到您。 親切的問候, QSL團隊