帕洛樂海灘度假村(Palolem Beach Resort)

был здесь семьёй 2 недели - отличный отдых. Весь персонал очень вежливый и доброжелательный - всегда старались тебе помочь. Особо отмечу работу менеджера Иса и официанта Кеймраджа, которые были особо внимательны к нам. Наш номер был see view - отличная терраса, большие окна, хороший стол и кравать. Завтрак простой, но хороший - что то меняли каждый день. Кондиционер работал хорошо, хороший интернет, но изредко вырубалось электричество.

Отель превзошел мои ожидания: 1. Чудесный персонал - вам помогут всегда и во всем, очень добрые, открытые и улыбчивые сотрудники. Пример 1: Мы приехали в 2 часа ночи, заселить нас должны были только в 12, при этом в отеле не было ни одного свободного номера. Сотрудник ресепн разбудил менеджера, она смогла дозвониться в другой отель сети, там для нас нашли номер, заказали и оплатили туктук туда и обратно. Утром покормили за свой счет, зазрешив выбрать любой завтрак из меню. Хотя в этот день завтрак у нас еще не был включен! Пример 2: Вечером были забыты вещи на пляже. Вспомнили мы о них только утром. Сотрудники отеля перерыли все и вся и к обеду они таки разыскали наши полотенца и одежду, с которыми и я уже мысленно попрощалась. 2. Расположение - супер, мы просто жили на пляже и засыпали под шум волн. Сидя на террасе мы видели море и дышали свежим бризом весь день, а не только лежа на шезлонгах. Да, иногда на пляже бывало шумно, но пляж общий и отель к этому отношения не имеет. А отели, расположенные вдоль улицы имеют еще больше шума из-за постоянно сигналящих машин. 3. Территория - ухоженная, зеленая, много цветов. Мы заходили во многие отели и такой зеленой территории больше не видели ни где Каждое утро растения поливали, подметали дорожки, наливали для нас свежую водичку для ног в тазики. Было видно, что люди очень стараются. Единственно, много старых гамаков с дырками и выцвевших. Возможно они вешают новые в начале сезона, а мы были под закрытие, Но лучше бы их убрать. 4. Уровень номеров - как в отеле 2*, претензий нет. Мы не ожидали 5-звездочного люкса от 2-ки. Номер чистый, ни плесени, ни запахов, вся сантехника была рабочей, убирали всегда качественно, по запросу в тот же день, повторять не приходилось. В номере для полного счастья мне не хватало 2 вещей - фена и шкафа. Благодарю команду отеля за отличный отпуск!

Not quite deluxe but pleasant. Umbrellas for the beach would be good. The staff were very helpful and accomodating. Raoul was excellent at breakfast but larger bowls are needed to accomodate the yummy lush breakfast. Proximity to beach and shops was great and really promoted rest and relaxation.

Nice beach location, average n costly fooding, staff needs to be more gentle n quick in service.. Butterfly n honeymoon beach reachable with ferry and a must visit place..clean cottages but lack in toilet and room amenities,, internal phone not working, tiny tv ,etc....not heart welcoming place..

What an amazing stay it was. Had very good experience right from reservation until checkout. Property is right at the beach and just near the entry. Room size is big and very clean and hygienic. I would like to thank each and every staff be it at the reception or housekeeping. Sunita and Sw***pa made sure all the guests are comfortable and they keep asking if any issue. Housekeeping staffs are very gentle. Cleaning staff found a ring we left, after we are back to Bangalore, I got a call that they found some ring in the room. Totally trustworthy. Also like to thank restaurant staffs, specially the ***ager there, very gentle person. This is my second stay at cuba and will come again. Garden view rooms I like the most.

I had a horrid experience in this hotel. I had travelled ***** with my wife and 2 young kids to the hotel on 16th Nov. I had booked this hotel via Make My Trip. On check-in to hotel I found that intercom is not working. After calling for room service came to know the intercom was not plugged into the socket! Meantime when I was trying to call the reception on the mobile number which they had given no one was picking up. It took several tries to pickup and this story was repeated several times during my stay in the hotel. Other examples of poor service and maintenance was that the AC remote sensing part was on the side of the AC instead of front. Main issue however was that there was no hot water for taking bath ! This is a very basic requirement for any hotel especially one which is located near the beach. I was not informed of this issue at time of check-in so first time I opened the tap and waited for the hot water to come for 20 to 30 mins before realizing that something is wrong. Only after calling I was informed that there is some issue with hot water service and that it will not get resolved during my entire stay duration. Alternate was for staff to provide me bucket of hot water. Now the problem is the staff would take 30 mins to bring this hot water and that too after multiple reminders. This incident with the hot water and the waiting time for buckets to arrive was repeated multiple times next 2 days and I got fed up of the hotel and asked for refund or reduction in the hotel amount for the pathetic service I was receiving. I was told that was not possible since I had booked via Make My Trip. After several such incidents and threatening to lodge a police complaint for harassment I was finally moved to an alternate property they owned in Agonda beach. I would suggest NOT TO EVER BOOK IN PALOLEM BEACH RESORT and SAVE YOURSELF THE HARRASSMENT FROM THE HOTEL and its staff/owner Major concerns 1. No one picks up at reception 2. No hot water , which is a very basic requirement for any hotel , especially one which is near beach 3. In general staff takes long time to perform any tasks 4. When issue is known still there is no attempt to improve the service 5. Breakfast is poorly ***aged, it took long time especially to get the puri or paratha to the buffet counter. You will feel like a beggar waiting for food or hot water here

I stayed her for 3nights room was perfect a/c and fans which are needed … access straight onto the beach very peaceful and calm restaurant second to none with an abundance of different foods There is also facilities for yoga and meditation my go to place in the south

Do not ever book this resort Its disgustingly dirty out dated falling apart and in desperate need of a total refurb They are still using pictures on their website of the resort and rooms taken ***y years ago. Do not be taken in by this as the rooms are not deluxe and the beds were not made up as shown in the pictures When we complained to reception and asked to speak with ***agers we were informed none were available. The main ***ager apparantly was in Mumbai. Later the same day the assistant ***ager was at the resort but refused to come from her office to speak with me leaving the reception staff to deal with the issues We were upgarded and moved but those rooms were still disgusting and not deluxe They even upgraded us to include a breakfast. A breakfast for mainly local and Indian guests...we took our own coffee and when we ordered an omlette we were shocked to be told that we would have to pay extra for it Out of date disgustingly dirty not ***aged at all and extremely over priced AVOID AT ALL COST...YOU HAVE BEEN WARNED

They showed us one room,but they provided another room.They don't clean the rooms everyday.We had to ask for complementary water bottle everyday.Also they didn't provide soap and shampoo.You have to ask every time The food is quite expensive but the taste was not up to the mark.Staffs were not attentive as well to the customer Only good part is -location of the hotel and live music in the restaurant