鋸齒草萬豪高爾夫水療度假酒店(Sawgrass Marriott Golf Resort & Spa)

The service was truly excellent with typical Marriott well trained people. The physical condition of the property needs a bit of an updating. Its proximity to Sawgrass TPC is excellent and that golf courses & club are amazing! They are updating & refreshing Sawgrass TPC & they need to do the same with the Hotel.

Beautiful exterior but room was not as pictured. Walls paper thin and could clearly hear conversations in room next door. Electrical outlets did not work, plumbing bubbled up in sink every hour or so. Adding gratuity to all food orders without informing guest in writing or verbally. Nothing was marked with signs and the layout being extremely large, was difficult to find gym, spa and other amenities. Not worth the price per night.

The resort was expansive. This was good and bad. I was given a room in the Villa section farthest from the main hotel and the rest of my group. Had I known this, I would have not stayed there. I felt disconnected and I was disappointed. The Upside is that I got a lot of steps in. I mentioned this to hotel staff, but they were not sympathetic, and my guess is because I booked my flights and hotel through a third party (*******)

Hi rates, this hotel should just be better than it is. It feels like something from the 80s Dash like most people are here for business conferences and this is the hotel that's here. The first night the TV system went down and got rebooted – which turned on the TV at my room at three in the morning. Lo and behold – someone has stolen the remote batteries. so now I have a TV in my room at three in the morning rebooting that I cannot turn off. The plumbing is finicky my hotel shower is Stock half shower half bath I can't fix it it's jammed… The bathtub is also jammed on "drain" so I can't take a bath without water. I can only shower. Half pressure. The bed is super comfortable and the staff are really nice… This place just needs freshening up. The restaurant is nice but the Buffay will run you 36 bucks with tip. I just feel like this whole thing is built for sales conferences for companies I'm not Here with… I'm just here to play golf and go to the beach for a few days.

A very well maintained and comfortable resort. Very convenient to attractions in the area. The staff was great. We accidentally left a medicine there and they called us right away and sent it FedEX to our home in no time.

Checking in and out was so easy. All of your team are so friendly and very respectful and well trained. Our server Kelly at our dinner for 14 was exceptional. The man who handled our luggage and valet was so friendly and pleasant every day . Thank you for making our stay so pleasant.

Great golf and location…needs a little updating and the food at the pub/restaurant for what they charge could be a bit better. Staff was great

I don’t know where to begin to describe how bad this hotel has become. Been staying here for 20 years and this is the absolutely last time they will ever see me there The first and most important thing is the filthy condition and lack of cleanliness. Stayed here in one of the villas for five nights, total paid for hotel room and parking was $2500. They certainly know how to raise prices after Covid but do not know how to maintain the property. When I arrived to the room, which had a kitchen and living room, there was not one fork spoon knife or coffee or coffee cups in the room no wine glasses or opener no spong soap or paper towels This all normally is supplied, if I had known I would’ve brought my own! Additionally spent $644 in the spa, service was OK but facility again not clean, stained ripped towels, bathroom dirty, and not one person asked me how my service was or how I enjoyed the spa after spending almost $650! I used the gym and there were no wipes in the canister to clean the equipment! When I complained to the front desk they looked at me like I was crazy. And who’s bright idea is it to turn on all the sprinklers around the villa at 5 PM when people are leaving for dinner… There was no way out of the villa without becoming soaked on my way to dinner! Please see the photos after checking out and paying the bill again not one person at the front desk asked me how my stay was or anything about my visit… Unreal Marriott has gone so far downhill it’s inconceivable