浦耳北普瑞米爾酒店(Premier Inn Poole North)

Stayed two nights for business, generally poor staff attitude, when you could find them. Slow service in the restaurant and restricted choice of food and wine. Will not be staying here again, Holes Bay is local and much better.

We visit here frequently and have never been disappointed. Good value for us as a family of three. Room is always clean and comfortable. Staff are great. Mark and Aron in particular go above and beyond and always work so hard! Mark remembers us on each visit and it’s great to see him chat not just to us but to our son as well. Breakfast is varied and plentiful, meals of an evening are a good standard too. No complaints from us. Would recommend staying here.

Room was clean, bed was comfortable. Floor boards are ridiculously loud on all floors. Woken up multiple times. Breakfast was terrible, not enough staff at breakfast. we asked for a refund as there was no food or juice available!

Arrived at hotel, and the outside needed some updating. Checked in and put in a room on an upper level after specifically asking for a ground floor room a week prior to arrival. Tv didn't work properly, bathroom extractor didn't work at all and neither did the air con. Room windows were sealed shut with NO means of opening at all! Absolutely no ventilation. As soon as you walked into the room, it was unbearably hot. We did not sleep due to the room being so hot, so spoke to reception to be moved to another room. Was left without a room for over 4 hrs and sat in reception for over 2hrs and was completely ignored by ALL staff! Eventually after watching other guests check in around us, we approached the same member of staff we had reported our issue to, to ask if our replacement room was ready. He had no recollection and looked completely surprised and bewildered until my wife reminded him of our previous conversation earlier that morning. He then checked us into a ground floor room (that had clearly been empty for a long time) and I do believe if we hadn't approached him, we would still be sat in reception being ignored now! Our 2 night stay was awful from start to finish and the customer service was appalling. Will NOT be returning.

We enjoyed a short stay here and received excellent and friendly service from everyone we encountered. Our room was very clean and fresh, the usual Premier Inn style. There was some road noise at night, but nothing excessive, it didn't spoil our sleep! We only ate breakfast at the hotel, and that was excellent and plentiful and is great value. All in all this was a great stay in a good location for getting out and about .

We were very happy with our stay at the premier in. Perfect for our 1 night stay whilst visiting family. Bed was really comfy and the shower was great. Ideal if you are going to be driving out. Was a short drive to the harbour.

Fantastic stay, lovely hotel, very welcoming staff, ideal for our needs. Perfectly situation for visiting surrounding area. Hotel was very quiet no noises from other rooms. All in all, made a perfect stay. Well done all staff.

Checking in... nicely greeted,asked for dinner reservation time as they are 'busy'. Fine I've done this loads with premier inn. Room card would not open door to hallway. Quickly resolved by another lady on reception. Room.... OK,clean and comfortable. Desk chair heavily stained, deep clean or replace. Bathroom.... cleaning, 3 different hairs on the floor none of are mine. Mould behind sink taps Ceiling panel not sealed, will cause problems soon enough for timber or floor above soon enough. Down for dinner reserved table by the way..... this means they new I was there. On a business rate Room we use this chain week in week out, we reccomend this chain week in week out for our contractors. On arrival few minute wait no problem. Seated nicely, then it all stopped from here. Waitress seated two further guests after myself over two different tables, proceeded to take drinks and food orders from both. So far still waiting for even a drink order to happen. 1st customer asked for a drink, a starter and main. His starter came before his drink. He was still waiting for his drink when I asked for a refund. (30mins had passed,no joke) 2nd customer received their mains order(+20min after I seated) I'm still waiting for a drinks order to be taken here. I give up, I'm tired it's been a long day at which point the waitress that seated me tried to engage. I politely walked past and said I'll gain a refund from reception. 30 minutes from the time I was seated to being stood at reception I was IGNORED. Asking for a refund the Chap at reception proceeded to try and get me to eat in the restaurant or have food delivered to my room. What would you have done?........... I politely refused and asked the company to be refunded while I wait. The guy was apologetic, but a little too late for myself at this point. I'm tired and hungry at this point. I retreat to my room and order a takeaway. Service restaurant 0 Service check in 5(same people from reception in restaurant weirdly so different service) Service correcting complaint 5 Compared to other thyme restaurants this is at the bottom for overall customer care. The service given around me seemed to be good to other customers, however for myself as an onlooker waiting you need to up your game to every customer is cared for. In a sequence of arrival manner. It can't be that difficult, you even ask for guests to book in so you know we are there. Which is even more disappointing, meaning you ate deliberately keeping.us waiting knowing we are here.

Friendly dedicated staff who went out of their way to help with everything no matter how small. Room was so clean and comfortable. Will be my first choice hotel for my next stay hands down. Can't wait to stay again.