It had been 2 years since we stayed here and the deterioration is sad. We stayed in a harbour view room and it wasn't clean. There were sequins on the floor, bits of plastic and a cracker snap?? We had one child and ended up with the sofa bed made up so there was absolutely no room, no chair, just 2 beds however when I asked for a chair it was sent up. Like I said the staff are fantastic. We have stayed here many times and enjoyed all the extra's like biscuits, hot chocolate, cotton bud bathroom essentials, fridge etc but this time it is *****ped right back. When we went to breakfast the staff were working flat out but couldn't keep up, everything was running out. Yoghurts and mustard were out of date and we were sat amongst buckets collecting rain water dripping through the ceiling. Outside our window was a light fitted with a "failed" label on it??? We got this room at a good rate but people are expected to pay £200 a night in peak season - absolutely not that standard.
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