帕爾科獨立酒店

帕爾科獨立酒店的評價

帕爾科獨立酒店

Località Cini, 31, Cima, 22018 波爾萊扎, 倫巴第大區, 意大利查看酒店詳情
帕爾科獨立酒店
帕爾科獨立酒店帕爾科獨立酒店帕爾科獨立酒店
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帕爾科獨立酒店 的真實住客評語

9.2/10
非常好
23則評價
真實評價
位置9.2
設施9.2
服務9.2
衛生程度9.2
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負評(1)
Patricia L
入住日期 2025年7月
家庭旅遊
2.0/10
發佈於 2025年8月13日
we’re really disappointed with the hotel room we were given. The room we were given is significantly different from what was shown on the hotel’s listing when we booked online. The photos and descriptions on the website compared to reality, the room is outdated, poor condition and dirty. This discrepancy feels misleading and not in line with the booking terms. We booked in good faith based on the advertised images and amenities, and we are extremely disappointed with what we’ve received. We have paid $470 euros a night to get a horrible experience. We have shared our feedback with the hotel, instead they get super defensive versus trying to work things out for us. I do not recommend this place to anyone.
翻譯
6/7
來自住宿之回應: Dear Ms. Lau, We are sorry that your stay did not meet your expectations. The apartment assigned corresponds to the Family Apartment – Free Breakfast category you booked and is consistent with the description and representative photos available online. From the moment of your arrival, our management team — in coordination with your booking partner — engaged with you on several occasions to address your concerns. As the Dependence was fully booked, no on-site move was possible. Nevertheless, we offered fair alternatives, including assistance in securing accommodation at other nearby hotels of the same category or, if preferred, an early departure with a full refund for the unused nights. You ultimately chose to remain with us, telling us your children were enjoying the resort, and we respected this decision. While we regret that the solutions proposed did not meet your expectations, we remain committed to acting with fairness, transparency, and good faith towards all our guests. Kind regards, Dependence del Parco Team