道格拉斯港喜來登大酒店(Sheraton Grand Mirage Resort, Port Douglas)

ホテル内には大きなラグーンプールがあり、ホテル内でリゾート気分をたっぷり味わうことができました。ポートダグラスは時間の流れがゆったり感じられてとても居心地が良かったので是非ともおすすめしたいです。

Beautiful

This is our second time staying here. We stayed just before covid and again last week. The place looks amazing and facilities are great….. but the service is not 5 star and that’s what you’re paying for. Thumbs down for; 👎Check in - we arrived 17 minutes early, we were told to go away and come back on the dot and get your key, which meant lining up all over again. 👎Booked for 4 people only supplied items for 2 people 👎Ordered room service on 3 occasion and asked for a bucket of ice each time, only received it once 👎on checkin asked if we could get a late checkout, was told to ask the day before. 👎day before checkout asked if we could get a late checkout, was told to ask day off and they said they would leave a message and someone would get back to us 👎day of checkout no contact from anyone, so we tried asking for a late checkout …. Guess what didn’t hear from anyone. 👎Food and drinks from the pool area would go missing, turn up 45 mins later or not at all. 👎Food from pool area was cold by the time it got to us and the ice had melted in the drinks All in all Customer Service was terrible, which is in complete contrast to our previous stay. Such a shame as it’s such a lovely place to stay

We stayed at this resort for 3 nights on our honeymoon. Unfortunately the first room we we were allocated and spent the night in was rather unsatisfactory. The room felt very damp, dirty and out of date. There was a big sloping gap between each half of the king bed making for a very uncomfortable sleep. The sound proofing was terrible, and we were kept up all night by a young child in the room next door coughing and crying. The following day, we spoke with Karen at reception who was lovely and very understanding and relocated us to a new room. This room was a big improvement from the last, however still felt aged and certainly not what you’d expect for the price and for a 5 star resort. The pools were too cold to swim in, the TV in our room didn’t work despite the engineer coming to look at it, and again we were kept up by footsteps in the room above us. During our dinner reservation at the on-site restaurant Harrison’s, our romantic dinner was interrupted by a promotional photo shoot which they had organised for the table next to us. Overall really didn’t think this stay was worth the money, and we left feeling quite disappointed.

I was a bit apprehensive about the hotel after reading a few reviews, but the stay was fantastic. The service was top notch, the restaurants were excellent and it is clear the resort has had a fair refurbishment at some stage recently. Only issues were the smaller lagoons really need reclining as they look dirty(not actually dirty, just worn out), and the rooms have been partially refurbished, but the bathrooms are still old and need doing.