歡朋公寓的評論

Due to a lack of experience, I booked Hampton Apartments upon seeing that the distance to the cruise terminal was only about 600 meters. I thought on the last day of the cruise travel that I could simply push my luggage cases and walk a short distance to check in. Hampton Apartments had been in contact with me via email before my stay, and there were no communication issues. When I learned that the check-in day was a Sunday and that there were no staff available, I immediately emailed to inquire about the possibility of early check-in (by additional payment) or luggage storage. I received a reply stating that early check-in could not be arranged, but they provided a location for paid luggage storage, and the nearest location was 3 kilometers away! I had to pay extra for round-trip transportation to the luggage storage location and wasted both time and money. The location of Hampton Apartments was good, and taking the elevator to the rooftop for a view of the scenery and beach was quite nice. The unit was spacious. I knew before booking that it did not have a view, but the indoor facilities were quite old. The worst part was the hygiene; one of the bath towels had what appeared like blood stain (could not be fully removed, I guess). It was very disgusting! The dish plates and cutleries were dirty. The toaster was broken, the coffee machine did not stop automatically, and the air conditioning remote was dirty and sticky. I immediately took photos of the bath towel and emailed other unsatisfactory conditions to Hampton Apartments, hoping they would follow up quickly to prevent the next guest from encountering the same situation. After receiving my email, Hampton Apartments called and apologized via email and followed up. Overall, I should have chosen to stay in a hotel in the city centre!

他們虛假地宣傳該公寓具有豪華公寓的功能，與標準公寓相同，但他們可以對豪華公寓收取更高的費用。除了租賃費之外，他們還收取家務費，但不會發生家事服務。 當您要求與某人交談以解決您已付費的問題時，沒有人回電給您。

我在墨爾本港的一間兩房公寓住了一個月（2022 年 11 月至 12 月）。太可怕了。儘管我付費升級了網路服務，但大部分時間幾乎無法使用。報告問題會透過自動電子郵件得到回复，儘管他們通常在第二天就會回复我，但每天都會重複出現網絡中斷和臥室電視無法工作的問題。 還有持續不斷的嗡嗡聲，我猜是發電機發出的，讓人很難入睡。不值這個錢（每週 1000 美元以上）。如果您打算使用網路、手機或放鬆身心，則不適合預訂。