塔樓温泉酒店

Excellent hotel. Scrupulously clean, and delicious food, but the most memorable part of our stay was the exemplary customer service from all staff. Lovely ladies at reception, in the spa,and the food and drink servers both male and female were all so polite, helpful and respectful at all times. Would highly recommend and would love to stay again.

We stayed for two nights in a superior room which was perfectly clean and comfortable. Only minor problems that did not affect our stay were we had to have the room card re-programmed twice to get access, despite keeping it well away from mobile phones, and changing channels on the otherwise excellent TV was difficult. There was also a lovely chill-out lounge near our room which appeared to be a brilliant facility, we just didn't have an opportunity to use it during our visit. The restaurant, staff and food were nothing short of excellent. The only negative experience during our stay was the night porter displaying totally unwarranted and staggeringly rude and arrogant behaviour towards my wife when he would have been better offering assistance, however our complaint was taken seriously by the hotel and we were content to leave them to take their own action. While he let his employers and colleagues down badly he is clearly not representative of the standards at this excellent hotel which I recommend and would look forward to staying at again if the opportunity arose.

Nice hotel, great view of the tower however disappointed with the room, especially the bathroom. Big spacious room with good facilities, could do with some coat hooks in the room. Cleanliness was not good and a let down especially considering we paid £140 per night. The room had cobwebs and dead insects and the bathroom was dirty, mould around bath and the shower head was disgusting - deep clean needed. The staff were all friendly and the best part was the breakfast - delicious.

Stayed one night for a wedding at the end of August. The room was lovely, can’t fault how comfortable the mattress was after a night of partying. Breakfast was great also, plenty of hot and cold options, which was just what I needed before a long drive back home. The only downfall of this hotel is the price at £150 for a standard double I thought it quite expensive. I’ve paid this for more luxurious rooms at other hotels but it wasn’t quite too class in my opinion. If you are planning a trip here take advantage of their spa and stay deals, these are much more affordable and you get the added bonus of a treatment.

21 ladies from Glynhir WI visited The restaurant last night. The table and food were booked in advance and was ready for us when we arrived. The food was delicious and the staff very helpful thank you for a very pleasant evening. We all enjoyed.

My wife and I are frequent clients of Towers spa (5 times this year so far) and have always found it to be good however for some time now there appears to be an ongoing issue with availability of facilities. On the last 5 occasions (and actually last year as well) either the steam room or sauna has not been working. On each occasion I have reported this to the spa staff and always receive the same response "... We have called the maintenance man ..." but this has never yet resulted in the facility being repaired. This week I actually reported the problem to not only the spa staff but also, on leaving the hotel, to the main hotel reception where I simply received blank looks, apologies and no real response. Either fix the problem or close it and reduce your prices it is unacceptable to continue to advertise these facilities if you cannot provide them. As much as we enjoy the spa this ongoing failure to maintain the facilities is causing us to consider going somewhere else.

Just back from a five night stay, the place was lovely and clean, our room overlooked the tower, which looked beautiful lit up in the night. Furniture in the room was a little dated, however was very clean and comfy. The staff were all very friendly especially Flynn who came to sort out our TV, what a lovely young lad. Breakfast was included, plenty to choose from, we had a roast on our first night that was so good. If I had one complaint, it would be the steps to get into our part of the hotel, I walk with a stick and found difficult managing them, a ramp would have been very helpful. I would definitely come again and recommend to family and friends. Thank you for a great stay.

I was a bit concerned after reading reviews, prior to arriving, but I shouldn’t have worried. My sister and I had a wonderful stay, we were there for 5 nights. Yes it’s a bit dated in places but the hotel was lovely, the food was great and the staff were very friendly and helpful especially Flynn who served us on our first night, thank you and I loved the pool.We will definitely be going back.

I booked a spa experience for myself and my daughter for her birthday. To be honest, it wasnt my first choice, but the only place available at such short notice. The staff at the spa were very profesional and the pool was lovely. However, the 'relax lounge' turned out to be a confrence room with tub chairs and coffee tables to eat our lunch off. I asked for oat or soy milk to have with my tea (im literally lactose intorelant) and they hey had nothing else to offer me. The lunch was okay but sparse. My massage was supposed to be 45 minutes, as stated in the special offer. The ladies were lovely but collected me and my daughter at least 5 minutes late,the took 10 minutes for a consultation. I undressed and laid on the bed for quite a while before she returned. My massage was lovely. But no head massage (my daughter had one, same package). I was dissapointed when the experience ended with only 20 minutes of actual massage time. 45 minutes paid for! I paid £95 per person for this experience and would NEVER do it again..