A mixed bag for our stay unfortunately, with some of the best and most under par moments of my hotels stays. Positive: As someone who’s stayed in many many hotels in Ireland and the uk iv never quite met a general manager like Emma, the speed and attention to detail she possesses is simply stunning. She goes above and beyond to make you feel like you’re the priority and nothing is too much trouble. She saw things that others simply couldn’t and really made our night one we would remember. It’s a pity she’s only here for a couple of months. She could leave a great lasting impression with longer. The bedroom was very comfortable and the set up of the room on the valentines package was lovely, very nicely done with petals and swan towels, as well as a lovely bottle of bubbly and some love heart Cake which was gorgeous. Food was very good when it arrived, fresh, tasty and creative. Traditional and Asian dish I had was so flavourful. Negatives: We booked valentines and the bar closed at 10:30, a residents bar or later open bar on a night like that was needed. We where simply asked to leave at 11 and go to the lobby. On checkin we where double charged for our room as reception “didn’t know it was paid for already” We waited 55 minutes from the time we sat down to the starter being served, including 30 minute wait for order to be taken. Only for Emma came over we will probably still be there. She had to remind people we were waiting a long time to come over. During the meal only once in the nearly 2 hours we where there did anyone offer us another drink after our initial order. Again Emma had to step in to help. She seemed to be doing everything. She saved the night. If you didn’t try catch the attention of someone you’d sit there with nothing, I feel there was simply too much people on the small amount of wait staff. Overall a disappointing experience and had it not been for Emma we would be a lot more unhappy! She really was 5* and any hotel that is lucky enough to have her for a time will only be left in a better place.
翻譯