波特西Sierra Nevada Rocks附近酒店

我們在索倫托住了兩晚,參加了婚禮。房間很寬敞,有很多小雜物,如盤子,碗和餐具,洗碗液和茶巾,當然還有通常的茶/咖啡/牛奶。浴室很大,包括洗浴用品。還有一台大電視。一切都很乾淨,雖然它在墨爾本路上,但由於混凝土牆,它很安靜。肯定會再次入住 - 老闆/業主非常包容和友好。

預訂了特大號床豪華套房並打電話給酒店，以確保它位於地面層，設有步入式淋浴間，而不是由於殘疾和孩子的水療浴缸。上午 11 點延遲退房，一切都得到了確認。我們到了酒店，低頭一看，分配的房間是樓上的房間，被告知預訂時沒有備註，我們不能分配樓下的房間。接待員說她可能知道我們和誰交談，但不幸的是他們不再隸屬於酒店。多麼方便。此外，我們被告知他們在使用 booking.com 進行預訂時遇到了問題。最糟糕的是，她現在正試圖將我們安置在接待處/酒吧上方的一個狹小的封閉房間中，該房間位於主酒店的對面，更小，說有電梯，我拒絕了。最後住在樓上原本分配的房間裡，帶著未洗的粘性餐具，因為我可以在當天管理樓梯，並且不想在長期鎖定後破壞期待已久的假期。這種情況處理得不好，接待員從來沒有對他們身邊發生的錯誤表示同情或道歉，只是一直指責缺乏筆記。不專業，粗魯和偷偷摸摸！甚至懶得問延遲退房，因為我們確信不會有任何筆記。提示：通過電子郵件獲取任何特殊要求，以便您以書面形式提出，因為他們會公然否認通過電話確認的每一個字

酒店離輪碼頭近,在鎮中心,步行到鎮上的海灣碼頭大概十分鐘,酒店衛生和設施都很好。廚房裏各種東西都有,有鹽有胡椒粉,油煙機直接在天花板外面,所以房間沒有食物的味道,所以衛生環境不錯。服務阿姨耐心,帶我解釋車停在哪裏,房間在哪裏,有什麼事怎麼打電話,試着撥打電話直到你理解。

星期六晚上澳大利亞日週末長預訂簡直糟糕,沒有任何藉口。食物和葡萄酒收到的非常普通和價格過高--五道菜中的兩道不得不取消,因爲訂購後一個多小時沒有收到。跟進兩次,最後通知廚房裏有個實習生!?我們一行最後沒有吃到,因爲他們的素食菜是從未到過的。年輕而熱情(但缺乏經驗)的員工確實在盡最大努力,但需要一位領導者來管理這個繁忙的澳大利亞日週末。業主們顯然更關注他們宣傳的新禮物和蠟燭業務。謝天謝地,其他當地選擇也很棒。(在週三之前,商業活動現在才結束,這並不奇怪。

WOW! Carmel’s is simply Devine! This accomodation is stunning and is a beautiful place to rest and relax. There was plenty of room for our party of 6. Keyless entry, underground parking and access to the apartments is simple and easy. We loved the fully equipped kitchen with everything you need to cook, it has a coffee machine, large selection of teas and having a washing machine and dryer was fantastic. 3 bedroom apartment had spacious bedrooms with comfortable beds with plenty of pillows and blankets. 2 smart TVs and a gorgeous kitchen bathrooms and spacious lounge and dining area. The remote blinds were a nice touch and so easy to use. The balcony was huge with a BBQ and dining table. Service from Staff was exceptional they went above and beyond to provide mobility disability items for my Mum to make her stay more comfortable which was greatly appreciated. Location was perfect in the Main Street you could walk to shops and restaurants which was great. A grazing platter was a very nice gesture and was delicious. I would highly recommend staying at Carmels a perfect getaway couples, families or a group of friends.

工作人員和其他旅客微笑。很棒的開放式廚房,所有設施乾淨整潔。會再次入住。

非常好的氛圍,真的讓你感覺自己在度假。入住的時候跳進婚禮儀式。工作人員很友好。但是連住酒店都沒有免費停車場。我喜歡窗外的景色。

Outdoor playground is too small and needs an upgrade. Indoor playground was average. Pool heating was not working, has been like this for a month and should have been fixed within a week. Disappointing. Service was good. Villa was nice and clean.

We stayed here at short notice after our flights were cancelled to go to Queensland so it was a spur of the moment booking. Neither my partner or I are into golf so we didn't take advantage of perhaps the biggest attraction to the resort. The main building and restaurant were lovely and the room we stayed in was amazing with a great view across the fairways. Perhaps the only disappointment was that on check in we were given a room hidden away at the back of the resort which wasn't what we booked for. On coming back, it became apparent that the reception staff assumed we were checking in for a 'dirty weekend', hence the room change. For the first time ever, I had to sign an agreement that if we made too much room, I would agree to be moved to another wing. Other than that, we really enjoyed the stay.