波茨坦Neptune Grotto附近酒店

We stayed two nights. The hotel is situated in a historic building next to the Brandenburger Tor in Potsdam and close to the pedestrian area. The structure dates back to 1736 and the hotel opened in 2010 after an extensive restoration. The location is very good, close to the pedestrian area and excellent public transport. The hotel has a few parking places in the courtyard, but most guests have to park in the public garage at Luisenplatz. As the hotel is an old structure with a number of extensions, access to some of the rooms is a pretty long walk. Although lifts have been installed, many guests still have to overcome some rather narrow and steep stairs. So getting things in and out was not easy and no help was offered. Our room was clean and quiet. It was spacious and with most of the amenities you would expect, such as comfortable beds and a safe, but no coffee machine. The bathroom was new and very good. Breakfast was good without being excellent, and restocking of some items a bit slow.

早餐一般，房間乾淨，停車很方便。位置也不錯，離夏宮步行半小時能到，酒店旁邊就有大型購物中心。總體還是比較滿意！

酒店好大，會議型那種，各種設施都很好，在湖邊，能在附近路邊免費停車。 酒店有點偏，開車幾分鐘有中餐館，走過去十多二十分。

This hotel gave us, a group of friends extremely poor service. Most of the receptionists answered in a rude tone or completely ignored us. The waitor at the resturant showed great irritation when we wanted to pay by card and not cash. At the breakfast table we were told to leave right after it closed even though several other people were seated enjoyed their breakfast. We didnt feel welcome at the hotel in general and will not be visiting again.

Have stayed at a few hotels in Berlin - and this is the one I keep coming back to - location, and value for money - design and comfort and tranquillity and harmony of design - staff always very professional, helpful and most welcoming and friendly - breakfast is a wonderful indulgence. Hope to continue to return. Thank you Seminaris CampusHotel Berlin

By the time this incident happened, I have already completed a 4 days stay in the hotel and was willing to increase my stay. For that purpose, I went to Mrs. Hausweld and asked to please consult the availability and the price of the rooms for extra nights. In response, I was told that the final price, including the city tax for 3 additional nights would be 350 euros with breakfast included. Consequently, I was willing to go along with that reservation and requested to pay by card. Afterward, then Mrs. Hausweld offered me the POS terminal to go along with the payment, and the amount ascended to 419 euros. Due to that unexpected difference, I kindly asked for an explanation and was told that 419 euros were the final price, and if I was not happy with it I would need to leave the hotel immediately. As a result, I kindly refused to pay that amount and asked her to please consult the price for two nights instead of three. In response to that, the front desk manager told me that no more rooms were available for me and that I needed to check out now and leave the hotel. Following that conversation, I went on Booking.com and reserved a room for the same days, without breakfast, and surprisingly rooms were still available. Next, I went to the front desk and asked to please pay for my booking Mrs. Hausweld looked at me in an unfriendly manner and told me she could not find any reservation. After 5 minutes of searching, she could finally open my booking. Then, although I already provided a credit card in my booking, she asked me to show it to her because she was not believing that it was not mine. I answered that the card was in effect mine and offered her to have a look, but it did not have any numbers on it. So she got ahead to request me to write down my credit card details, including the CVV code, on a piece of paper as ”a security”. Afterward, I was asked again by her if I would like breakfast or not, despite I selected the no breakfast option on booking.com. A moment later I was offered the POS terminal to pay by card, which stated an amount 30 euros higher that the price I booked the room for on this site. Due to the reoccurrence of the same, previous situation again, I refused to pay and respectfully asked her why the price was higher again. Mrs. Hauweld answered in a very disrespectful manner that I asked her to have breakfast included and that I was confusing her again. After that situation, I kindly asked them to speak with her supervisor. She answered, that she had no supervisor and was the only person working in the hotel for the whole weekend. That experience left me in complete disbelief of her professionality and her being in that important role in the hotel. However, despite that bad experience with that particular staff member, I would like to note that the other front desk managers were very friendly and helpful at all times.

Staff were nice and pleasant. Good part of town with convenient transport links. Room was spacious and light. Able to open windows to a leafy quiet street. Style of interior isn't that of a super modern hotel.. it feels slightly dated but kept clean and tidy. Only bad points for me is the pungent stink coming from the bathroom, which I can only put down to old plumbing/drainage systems. A quite unbearable sulferous whiff which reached a highpoint in the morning 'showering' time... The aforementioned windows had to be opened wide. Apart from that it was fine, okay for a short stop Didn't partake in any of the dining or breakfast on offer