波茨坦POTSDAM HAUPTBAHNHOF站附近酒店

Over thirty minutes to check in, the bar was not opening that evening. A bad start , I wrote to the company and have not had a reply. Nice hotel, but no customer service . I will not return. Room , breakfast and location are good. It's back to the usual chain I use

Stayed there for 6 nights. The hotel was clean, and the location was close to the train station. The downside was that they would only clean the room in 5 days. This info doesn't show on the website. We had to ask for the info and change the towels and garbage by ourselves. On the 6th night, we found out there was no one cleaned our room. We had to go to the counter and ask for it.

在波茨坦市美居酒店住了10+晚3多,不得不說這是一家古色古香的酒店。似乎德國退休人員特別喜歡,早餐區例行豐盛。酒店乾淨,可靠,停車面積大小不合適,停車不保證,有時確實很忙。客戶服務盡力而爲,我不得不告訴幾次入住工作人員不要大聲尖叫我的酒店房間號(出於安全目的)。我知道他們的意思很好。我一直被認爲是頂級客戶!

Stayed in this hotel for one night for a short trip to the gem town of Potsdam. The location of this hotel is pretty convenient - a 10-15 minute walk from a train station, and a couple of tram stations are also around. We arrived a bit early (around 11 am) and, when attempting to check in, were very rudely turned away with an abrupt NO (Benjamin at the front desk)! I am a Diamond member, so an early check-in is an option upon availability, but this is not an option in this hotel (it should be called a hostel if it comes to customer experience, at best). They kept our suitcases, and we were asked to return at 15:00 - the official check-in time. We were back at 14:45 and saw a huge number of people sitting in the lobby waiting to check-in. As soon as the clock hit 15:00, a huge queue all the way to the outside the hotel was formed. A complete disaster of customer experience. We actually asked if we could have a room at 14:45 and were met with another NO from a lady at the front desk this time. We were upgraded to the next level of the room, which was nice, but the whole stay was now spoiled by the experience. IHG members - watch out! Will never stay there again.

Hotel Maxx 飯店位置優越。您居住在市中心，由於免費搭乘公車和電車，交通十分便利。 早餐非常好，工作人員非常樂於助人。 我們唯一不喜歡的是房間清潔的徹底性。毯子奇怪地堆成一堆。也沒有吸塵。 然後一條小毛巾被拿走了，淋浴墊也不見了。 應該向年輕人展示德國的房間清潔標準是什麼。 除此之外，所有員工都非常友善。

Lokalizacja bezpośrednio przy stacji kolejowej skąd można szybko dostać się do Berlina lub centrum Poczdamu Apartament duży , czysty i w pełni wyposażony Mimo naszego wcześniejszego przyjazdu zostaliśmy zameldowani kilka godzin wcześniej

The moment you enter the hotel, you're greeted by an inviting team of staff and trendy atmosphere. The interior design is modern yet cozy, with stylish furnishings and well-thought-out lighting that creates a vibrant yet relaxed ambiance. Whether you're looking for a quiet corner to unwind or a lively spot to socialize, dorint has it all. my challenge was getting spa services during afternoon hours. All in all its strategically located

I booked this hotel for my husbands birthday and foolishly was taken in by the ”superior double” room as advertised on the website, allegedly there were tea/coffee making facilities and it boasted a wonderful view of the river. This hotel was poor, extremely poor, our room was awful ....... if you hung your head out of the window you could just about see the mosquito filled river. The following day I asked at reception about the ”superior double” room and that it did not fulfill our expectations only to be told (by an extremely unhelpful man) that the website was wrong and he asked me to show him which website stated the benefits of ”superior double rooms”, as it happened it was the HRG website (allegedly they are part of the group), although this clearly isn't advertised at the hotel, once can only assume that the hotel is that poor that HRG are now looking at losing this hotel within their chain. The food was poor, hot food wasn't hot and consisted of sausages and rubbery eggs which were freezing, although on a positive the vanilla yoghurt was lovely. I can't NOT recommend the hotel strongly enough ..... and don't even get me started on the closest train station which was scary to say the least. We did a bus tour around Potsdam and there are some lovely parts of it, overall our 4 night stay in Germany was poor, unhelpful staff, rude and unhelpful people, a note to travelers thinking of going, you have to pay to pee everywhere, lots of restaurants don't even have toilets and those which do will charge you 1 Euro, a lot of the self service toilets don't work and so you have to go to an awful toilet manned by a poor child (who clearly isn't happy doing his job)!!! On a positive and that's the only positive I can say about the hotel is that on the day of our checkout (note for the hotel staff) which was 6.30am on Monday 17th June when we were panicking about catching a train we were met by a helpful young man on your reception desk who understood that we were in a rush and so didn't ask us for any payment/further details (as we'd pre booked in advance) who we then met at the station having missed our train to the airport (as the trains from Charlottenof are erratic) he was extremely helpful and advised us we'd missed the train and did everything he could to ensure we caught the correct train (on the correct platform) an hour later, he even made sure we got a seat on the train (as my husband is walks with a stick), I cannot thank him enough and I hope that the hotel staff reading this review pass on our thanks to him, rather than posting an bog standard review thanking us for reviewing. Vienna House needs to post more honest pictures and not just sofa shots. An extremely poor hotel, please think seriously before booking, my advice .... DON'T BOTHER!!!!

這是我們聖誕之旅中最差的酒店,價格最貴。我們要求在酒店安靜的地方有一個景觀的房間,提前與我們的願望寫了一封信給酒店。但我們的願望沒有被考慮在內,而是相反 - 房間是在馬路對面的建築中提供的,從主樓俯馬路,非常寒冷和不舒服。風化傢俱,髒冰箱。早餐也是我們旅行期間住的七家酒店中最差的。唯一一件好事-我們只訂了一晚。可惜我不再想回到這裏,向任何人推薦這家酒店。

This hotel gave us, a group of friends extremely poor service. Most of the receptionists answered in a rude tone or completely ignored us. The waitor at the resturant showed great irritation when we wanted to pay by card and not cash. At the breakfast table we were told to leave right after it closed even though several other people were seated enjoyed their breakfast. We didnt feel welcome at the hotel in general and will not be visiting again.