諾瓦酒店的評論

有暖氣，有空調，房間很大

Sehr gutes Hotel

我住過的歐洲瘋狂飯店！完全不推薦！ 1. 連續兩晚沒有熱水 2. 電梯位於樓層之間，半層樓必須提著行李 3. 隔音不好 唯一的優點是位置好。

El peor servicio de atención al cliente que me he encontrado.Cuando viajo pido desayuno y aire acondicionado, en este caso el aire acondicionado no funcionaba tenía una reserva de tres días, (no reembolsable) y sólo me quedé una noche no pudimos dormir, porque estábamos en un primer piso y el tráfico era constante y muy ruidoso.A la mañana siguiente lo comunicamos al hotel, y este no hizo nada, es más, vimos que ya había quejas de días anteriores, decidimos con mi pareja abandonar el hotel al segundo día por la tarde.Reclamo que por lo menos no me cobren la última noche y nada se niegan.Creo que por lo menos debían avisar antes de entrar al hotel de este problema yo considero que es incumplimiento de contrato.Mas problemas, el ascensor no para en la planta, siempre tienes que subir o bajar escalones supongo que se ha añadido y por la estructura del edificio es lo que hay, en la habitación el lavabo queda fuera del cuarto de baño y no tenía jabón y lo peor, en medio de la habitación hay un pequeño desnivel de 2 cms, que es para romperse los dedos si vas descalzo.Las 4 estrellas que tiene el hotel, no se las merece y el comedor del hotel en el sótano sin aite acondicionado funcionando era un horno, imposible estar mas de 5 minutos.

房間寬敞，位置好，靠近地鐵站I.P.Pavlova。附近有一家雜貨店。早餐美味，飯店安靜。 飯店顯然達不到4星。打掃房間本質上只是在丟垃圾。 4 天以來，我們的床單從未更換過。早上要求更換後，晚上我們回來發現什麼都沒改變，他們只是用同樣皺巴巴的髒床單鋪床。在接待處，他們建議我們要么等到明天清潔人員來，要么我們可以自己更換床單。這是一家四星級飯店！整個入住期間，沒有人擦過角落、水槽和旁邊架子上的污垢。浴室的磁磚需要部分更換。毛巾是在我們入住的第四天根據我們的要求才更換的，對於一家四星級酒店來說，毛巾的數量顯然不夠（2人用——兩條大的，一條中號的，手用的，一條腳用的）。他們僅在要求後才提供額外資訊。衣櫃裡有 3 個可供 2 人使用的衣架，保險箱壞了。浴室裡的乾衣機壞了，但在接待處談話後，它突然開始工作了。 最後的和弦是撕裂和燒焦的窗簾。所有這些缺點都極大地破壞了酒店的第一印象；不幸的是，我們不會再回來，也不推薦給任何人。

牆上的*****會告訴你一切。房間裡的燈壞了 地毯很噁心 早上很臭，廚房/早餐浴室很噁心。我們預訂了 2 晚……住了一晚後我們想逃離……經理說她只能給我們換一間房間或 20% 的折扣。無論如何，最後我們還是得到了 50%...我們沒有住第二晚。我們不在乎錢…只是我認為任何人睡在這個房間都不公平…

最乾淨、最漂亮、最新的酒店之一！真正的四星乾淨，還有真正令人滿意的豐盛早餐！ 飯店的位置非常靠近地鐵站以及許多景點，步行即可到達！酒店下方設有超市，營業至晚上 11:00。飯店前台和早餐的工作人員都很有禮貌。我們計劃返回布拉格進行冬季度假，並且肯定會選擇黑色住宿！ 值得注意的是，它是布拉格市中心為數不多的配備空調的酒店之一！

太糟糕了，我們本來應該住 3 晚，但第二天就離開了，因為當我們醒來時，驚訝地發現：臭蟲…房間寬敞乾淨，位置非常好。 關於我們的賠償，經理（不是很親切）將問題轉給了非常惱火的接待員。 我們被告知他們不能給我們另一個房間，因為酒店已經滿了，除非透過預訂可以預訂。 短暫的小打嗝

The room was beautiful, very cozy. The beds are soft and comfortable. Cleaned every day. Delicious breakfasts, large selection. There is a busy street outside the hotel windows, but the windows are so well soundproofed that you couldn't hear anything. The air conditioning works, you can set the temperature and blowing force yourself. Receptionists very nice and helpful. This is one of the better hotels I have ever been to. Everywhere clean and cozy.

The placement of the hotel is fantastic, and what attracted us to it in the first place. Access to the Metro is not far, and there are plenty of restaurants, shops, ATMs, and even pharmacies nearby. The hotel itself was a little underwhelming. I did expect it to be a little more modern inside the rooms, but sadly, it wasn't the case. Whilst the overall cleanliness was acceptable, there were various stains throughout the room, most notably on the shower wall where the black tiles had white stains down the wall. Not long after our arrival I attempted to take a shower and within a couple of minutes my husband was shouting to turn off the water as I hadn't noticed it was flooding into our room near our beds; right across the carpet. The drain was not draining at all, and upon inspection, we found it was completely clogged with hair. My husband reported this immediately to reception, who said they would send someone soon to look at it. Over an hour later and nobody had arrived, and we wanted to leave to have something to eat. We mentioned it again to the reception on the way out. The receptionist informed us that somebody probably couldn't come to fix it until the next day or even the day after (our last day). My husband said if it wasn't fixed in the morning, we would need another room as being unable to use the shower(the only washing facility) was not ideal for a 3 night stay. Upon returning to the hotel around 7pm, we requested an additional pillow as I had a bad cold and I wasnt able to sleep without extra support. We were informed that we could not have one until the following day as they did not have access to the pillows. This, I found to be very unusual, especially having worked in hotels myself for many years. The next day, late morning, man did arrive to fix it with drain cleaner, and we had no further issues. There was sadly, a very annoying facility in our room, which was a sensor light in front of our door which would go upon any movement to the toilet. It was a very bright light and would disturb everyone in the room if anyone needed the toilet during the night, and funnily enough, it didn't stay on long enough when you needed it to. We could not find a manual switch for it. Due to illness, I did not partake in the breakfast for the first two mornings, but I did have it on our final morning there. It was very average and I found to be quite expensive for what was on offer, even for Prague. Some dishes were unusual, even for my Czech husband. Due to the high prices in hotels in Prague, I feel that generally, the issues were small, and we did overcome them. As I was unwell, I did stay in the room longer than intended, and the bed and bedding were very comfortable. I believe lined curtains would be a welcome addition for weary travellers as the sun really shone bright into our room in the early mornings. As the hotel did not have a restaurant or bar and served a pretty average breakfast, I would most probably look for a different hotel

The breakfast is really nice and comfy, hotel staff very good and kind. The room is clean and neat. Nice experience, might stay here again! The hotel is near to train station (for street train) and minimarket is near too.

One of the most unprofessional hotel in Prague. We had a booking and they closed the reception 10 minutes before our arrival. Locked us out in the cold -3 degrees. We had to book a different hotel in midnight. Definitely not recommended

I came to prague to marry with my beloved. From the check in til the check out, the staff were incrudibly friendly and very welcoming. Ksjuša and Petr who make the visiting enjoyable. In our wedding day, Ksjuša came to our room with a champaign and congates us. She is extremly friendly, and my wife and i talk with her a lot. I had meaningful and long conversations with Petr and he helped me a lot. Besides, clean rooms, great staff and very good parking spots. Nice garden and tasty breakfest. Recommend.