I definitely wouldn't recommend staying at this hotel. Although there are several factors that are worth rating as well done, like: 1. Breakfast 2. Staff is polite and helpful 3. Room was spacious 4. Design is remarkable 5. Location - is just a few minutes from the main attractions However, our first impression was completely ruined by the housekeeping staff. Literally, there are no housekeeping and cleaning standards in this hotel. Dust on the floors remained untouched for the whole week of our stay. Tha same situation is with the tables and cups that were sticky and stained. We washed the cups ourselves. We used them, and again, no one even bothered to check their cleanliness and wash them on a permanent basis. Complementary water bottles were not provided after day one. We were urged to ask for them every day. One day we just did not find soap in our room. The other day, one of the pillows was missing. After that, they removed one cup and we were left with just one for everyone in the room. After the so called "cleaning", there was still trash on the floor and hair in the sink. Additional shower gel was not provided until we specifically asked for a new one, though it was obvious that there was none in the bathroom. This inconsistency and the lack of comprehension of a five star hotel's standards was really irritating and annoying and ruined all the positive mood we had at the beginning. Come on, guys, for this money we expected more effort or at least some common sense and control over the hotel's services. I should probably add that you shouldn't even try to call reception after 21.00. No one answered.
翻譯