My first hotel experience in Southafrica, other one being a more an organized service apartment. Capital is to be a 5 star, I observed a few things odd. 1. Very limited toiletries, I have to carry my own conditioner / shampoo which we assume is standard. There was a bottle of conditioning shampoo but could hardly do a conditioner job 2. I found cockroaches in the room, odd for a 5 star. 3. Restaurant has not much veggies at all. 4. What I observed odd is 5 days I had breakfast here. First two days the eggs I asked for never came. Then I had ti insist and got a service. One of the days I had a colleague with me who just sat along, this is the only time the steward came up offering a coffee / tea etc. that was odd as they never did offer me coffee at all any other days. My colleague is a white person and I am brown, what surprises is that all the staff are black. Interesting 5. No travel desk/ concierge so I had to manage my own airport limousine coordination. Worse still they were to turn away when the car turned up as my name was long to check out. Really !! I don’t plan to comeback to this place for my next visit for sure. But, this place or the country in general has such helping people always ready to help. A strong positive.
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