哈納雷灣壹酒店

The hotel itself, rooms and location are absolutely top notch! And the top restaurant and bar food was super nice and tasty! Views are stunning. However, our checkin experince was the worst I have ever seen in any hotel ever. I booked a room at 9am for the same day and up until 8:30 PM we could not check in. Nothing was offered to us by the receptionist, not even a free drink or water at the bar or so while we waited with our luggage and watched people eat in the booked out restaurants. This checkin experience was not worthy of a hotel in that price range and class and initially spoiled the 5 night stay we had.

Excellent

Wasn't very nice for a 5-star resort. After charging the highest room rate on the island I expected more, but they kept nickel and diming you for more money the whole time. I have stayed in way nicer 3-star resorts. The only things that were 5 Star was the view, and the Gym. Everything else was average at best. Their fake effort to seem sustainable was sickening. I would never stay there again.

Views and turndown service were great . Food was overpriced and only two lunch/dinner options. The beach is not actually a beach as there are reefs in the shallow water so mostly for tanning but not for enjoying the ocean. Not much access to other parts of the island if you scheduled other pursuits and Ubers/lyfts can be pricey. Good if you’re planning on staying at the resort during your entire stay.

Stunning location. Very attentive staff. The whole experience feels relaxing and luxurious. Many times we had areas completely to ourselves. The stars were amazing with no light pollution and 24 hour access to heated pool and hot tub. Spa sauna access was great as well.

This was a beautiful resort with picturesque views of Hanalei Bay and the peaks of Hihmanu, Namolokama, and Mamalahoa. All of the staff was extremely friendly, professional, and accommodating. Our room over exceeded our expectations. The daybeds located on the beach were comfy and perfect for relaxing and having a cocktail and some small plates. We were enamored by the whole experience!