博塔尼科酒店及東方水療花園(Hotel Botanico y Oriental Spa Garden)

Good 5 star hotel with excellent spa and excellent fitness room

Erstklassiges Hotel , schneller freundlicher Service, gutes Frühstück, Wellnessbereich wurde teilweise renoviert, war schon öfter in diesem Hotel und immer zufrieden

I stayed at this hotel briefly in January. Some of the customer service skills could be improved in terms of responding to their guests. When I arrived to check in, I showed them my passport as you usually do and they said that they could not find a record of my booking so they asked if I had a hard copy of the hotel confirmation which fortunately I did. The receptionist went into the back room and said they were going to look into it because I did not appear on their register. They said that I could have a cup of coffee on the house and they would come and let me know once they had looked into it. After about an hour as I had not heard anything I went back to the reception and only then did they tell me that they had found my booking and was getting my room ready. Instead of me having to follow it up after approximately one hour I think that they should have let me know and what the error was because I have to say in all my years of hotel bookings it has never happened to me that they have not found a booking that has already been paid for. On one of the days I wanted to use their computer in their Business Centre and it was not working. As it was on a different floor, I phoned reception and asked if somebody could come and look into it for me and they said yes they were going to send somebody up to me. After about 15 minutes as nobody came I then phoned them back again and was then told that the IT gentleman does not work on Sundays so they were going to try and see

優秀而美麗的酒店，所有員工都非常友好和有效率。 水療中心非常壯觀。

美麗的酒店，理想的位置，優秀的員工和令人難以置信的水療中心！沒什麼好抱怨的，一切都絕對完美！

美麗的酒店，工作人員很棒。 水療中心是世界上最好的。

Ein angenehmer Kurzurlaub. Wunderschöner Hotelgarten.

博物館酒店，擁有宏偉的熱帶花園和神聖的水療中心