JJessieca Marie TolentinoI booked for Family Deluxe Room with Kitchenette but what I received is just a Family Room with 3 beds without partitions which is way different what I have selected online. The manager asked to upgrade the room but with additional fee. We’re on a budget and could not afford to do that. I immediately asked assistance from Trip.com because the voucher I’ve received is no kitchenette and it’s inconvenient because instead of us can cook to save we need to buy pricey meals in White beach. Lucky, Howard offered us to compensate regarding the inconvenience because it stressed me out. Thanks to him.