Stayed for 6 days at the end of May for a quick all-inclusive getaway. Been to many AIs in both Mexico and Dominican over the years and do prefer the Iberostar chain which is one reason we chose the Costa Dorada. Beach was clean and walkable, plenty of beach chairs and palapas if you wanted to just sit and bake in the heat. Pool was warm but that is more an effect of the weather, one noticeable negative and one of the reasons I gave it only 4 stars is the pool was filthy, cloudy water various things floating in it, at any time there is clumps of hair that would stick to you, all sorts of bugs, food, cotton balls etc. Occasionally you would see someone running a skimmer across in the morning but it was if the filter did not work at all. You could smell it did have chlorine in it and there was no algae to be seen, still absolutely no way you would want to put your head under that water. Plenty of loungers, seemed to be less of a towel game than we've experienced at other resorts which is nice. Did manage to get a few insect bites both around the pool and in the room, mosquitos I guess but you never see them. Room Air conditioning - this needs its own paragraph. There's a rotary switch on the headboard with 3 settings: Off - Low - High - High is kind of noisy but tolerable. Here's the thing, during the day the system puts out ice cold air, room is freezing which is fine if you like it like that and you can always turn it down or off. Come evening time the A/C gets warmer and warmer to the point it's barely cooling. This happened every day by 9 at night it was warm and if you were lucky it would start getting cool at 2-3 in the morning again. Room Dead quiet at night, but backing onto the construction of a new hotel next door which began every day at ~6:00AM Sunday included made it less comfortable to use the balcony during those hours but there are many better places to be during the day anyway. Pillows were not great but that is more of a personal preference, beds comfortable, sheets nice. Maid service was great left the room clean always, mini bar refreshed every second day all good. Bars were usually busy and this was complicated by having only 1 bartender at any time of day, this includes the swim-up so at times getting drinks could be challenging. This resort also caters to families and large groups of locals, this seemed to start Friday afternoon and continued mostly through the weekend they also open the resort to cruise passengers which arrive by the busload on days that ships are in port, showing up in the morning but having to scurry back to the ship for Entertainment people were usually down at the beach so didn't interact much, did occasionally watch the crazy pool games in the afternoon. Didn't see any night shows, they start at 9:30 and after having seen many a Michael Jackson show etc. we didn't feel we were missing much. Smoking/vaping was evident at times but neither my wife or I found it intolerable at any time. The gy
Not even a 4*, sadly. This resort has potential to be something better. Let me get the not so great stuff out first: no decaffeinated coffee (unless you want instant) in the coffee shop. Public restrooms had doors that wouldn't close or locks that did not work. Vendors are either very persistent or busy lounging on the resort lounge chairs. Sometimes chatting with the security. Drivers of the ”little vans” can be dangerous, speeding along. Some of the landscaping is overgrown and blocks views. Saw someone nearly get hit by a van as she went to step on the pathway. Beach ”grill” is a very limited buffet. Food would be brought out, wrapped in plastic wrap around 10 and restaurant would open at 11. Food was overcooked, cold and soggy. Reservations are a most. Can only be made one day in advance for next day only. The service in all 3 a la cartes was good. Food was inconsistent. Mexican we had 2xs once excellent and once not good at all. Same meal ordered. Husband had some beef dish and he said it had the strangest ”texture” and gross. Food, everywhere, was average at best. Beverages: juices tasted like fake sugar. Frozen drinks were syrupy and not frozen. Unless you wanted to order a pina colada or coco loco at $4USD or $6 with rum. Water in bottles in room only. Otherwise you get a cup full. Resort was jammed with locals or those from cruise ship on day pass. Cruise ship clients got beach wait services and were able to bring food out of the grill. Food was replenished and fresher at the beach on the day the cruise ship day pass people were there. These people were ”treated” better than those guests on site. When waiting at reception, it seemed at that all the associates were happy to chat up the locals checking in. We waited and finally, had to chase someone down to answer a question. The locals obviously got preference and better service than other guests. We were in adults only room block. Came back to the pool for an afternoon swim and the pool was drained. No explanation. We paid extra (2 couples in 2 separate rooms)for the adults only area. The other pools were loud and had games or loud music and kids. Not what we booked or paid for. When the pool became available, the bottom is so rough you need to walk carefully. The filter/skimmer was not working. We pulled leaves out of the water. Then there was the handfuls of fake hair. Locals arrived with their large, loud speakers drinking and smoking in the pool late into the night. No quiet swim (or any swim because the pool was crowded). The noise bounced off the walls and could be hear around the other side of the buildings. The room we had was very dark, even with all the lights on. The toilet seat did not fit the toilet. Patio door was difficult to open and squeaked loudly when pushed. There was frequently the sewer smell in the bathroom. It was coming out of the shower drain. Shower didn't drain, sink stoppers didn't close, lighted makeup mirror didn't light, ceiling did leak in the bathroom
I have never written any reviews before, but this time I felt compelled to share my experience. I highly recommend visiting Casa Colonial as soon as possible. Our family vacation there was truly magical. From the exquisite architecture and interior design to the attentive staff, delectable cuisine prepared by the chef, and the luxurious pool and spa facilities, every aspect exceeded our expectations. We have been searching for a destination like this for a long time, and Casa Colonial surpassed all our hopes. We were pleasantly surprised to find that it is also very accommodating for families with children and babies. The personalized, warm, and exceptional experience we received at Casa Colonial, complemented by the stunning tropical views, is unparalleled. This establishment certainly deserves a five-star rating.
The customer service experience and nightly entertainment is what sets it apart from other all inclusive resorts. The employees do not expect a tip (unlike jamaica). The staff all go above and beyond to make your stay / vacation a pleasant time. Special mention to Star & Sol whom do an amazing job facilitating the Kids club/ Delfi club. They have themed programming and activities for kids daily. The nightly entertainment was amazing. They had an Africa Show - it’s their rendition of Lion King with a love story. It’s great value this resort. Their sister resort next door Senator is upscale; however, I didn’t find the nightly entertainment as good.
103 reviews
3.3/5
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普拉塔港 | 距離Museum of Taino Art0.44KM
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3.8/5
The hotel has a nice structure, however, the service was very bad, the AC in the room did not work properly, we had blackouts many time during the day. Food was not good either and very little variety. The drinks were very bad quality as well. Overall, i do not recommend this hotel.