Great roof top adults only hotel in PV - walking distance to shopping, restaurants, malacon, and beaches. Daily dj are the pool was awesome! HEATED pool was a nice surprise.
Lacking normal amenities in the rooms like face cloths and proper hair care products as well they lose points for no coffee maker or kettle in room and coffee in the lobby until 11am with coffeemate instead of actual milk or cream- these little touches would have made my review a 5 star for sure.
We where there last week. And we loved it! Incredibly clean, buffet is small (It is a small hotel!) but everything was good and fresh, snack bar as well. Ask for any drink, they can make it. Service at the pool was awesome. It is a family resort, so there is a lot of kids, but how nice all those Mexican people was. Ther wasn't any animation, and by 10:00 pm, it get's really quiet, so if you want to party, you have to go out downtown. Of course, you are going to spend some money, but we also do when we are going out downtown Montreal!. The only thing 1 did not like is the beach, not because it's not nice, but the waves in the sea where incredibly strong, which was not fun at all, at least for me that could not stand up and had a couple of shooters of salted water! I would strongly suggest that they put an outdoor shower at the beach so people can refresh while on the beach, since it is so hard to go into the ocean. Is it a good idea M. Danny, manager? Lol. I will definitely go back. Soon i hope! A huge thanks to Hugo, Danel, Eric, David, Eanu and some others that i forgot the name at the pool. A huge thanks for our maid who did a great job in our room. A huge thanks to Hector, Alfredo at the a la carte restaurant, the young tall handsome waiter which looks a little Vietnamese with is slanted eyes at the buffet, unfortunately forgot is name, and to all the people at the buffet for their incredible and friendly service. Great great place. Thank you so much everyone. Nathalie and Celine, the two Frenchies from el norte!
訪訪客I don't usually post negative comments, but if this will help another traveler make an informed choice, I thought I'd let you know a couple of things. First, I booked a junior suite with an ocean view. The rooms are very nice and spacious. However, our ocean view was actually of telephone poles and wires and the thatched roof of the club across the alley. I admit, the ocean was in view, beyond these obstacles. Our original room was on the 4th floor and the first night our roof sprung a fast leak due to the downpour outside. It was mostly cleaned up and we were told to let the front desk know in the morning that we needed to move rooms.
I would have thought that due to the inconvenience of having to re-pack everything, that they would have given us an upgraded room. Instead, they gave us a junior ocean view suite on the 3rd floor with a closer view of the wires and rooftop. This room also had only one patio chair so even if we wanted to sit out on the patio, we wouldn't have been able to together. The resort itself has nice amenities.
I know this review is late, but better late than never! Staying here at the Sheraton back in June was such an amazing time! Everyone was absolutely wonderful and took such good care of us; the epitome of excellent customer service! Juan Rosas (he said we needed to provide his last name since there are many Juan’s at the resort), Erica, and Gabriel V. were truly awesome! They made us feel special every time we saw them. Thank you for making our trip to PV memorable, we can’t wait to come back!
The City Express Plus hotel has numerous pros and cons. Pros On the bus route Very quiet Basic continental breakfast Great staff - Fatima is wonderful Awesome ice machine Safe Clean Security - blessing and a curse Exercise room Pool - but cold as ice Air conditioning works well Cons The pillows are beyond horrible! Disasterous…lumpy…like someone took a bat or hammer and destroyed them. The hotel MUST get new pillows. Worst I have EVER used!! No refrigerator to put leftovers in The security is a blessing and a curse. You need your room key to access your hotel floor. If you have friends staying with you on a different floor, you cannot go to their room as your key will not let you access a different floor Pool is not heated - ice cold The sink is horrible. It is slanted inward, so anything that is put on the edge of the sink falls into the sink No string in shower to hang wet clothes/bathing suit Not enough hooks to hang items in bathroom No closet - hanging area with 5 hangers Only one drawer - no option to put clothes away. You HAVE to live out of your suitcase. The hotel seems to be set ip more for a person travelling on business, rather than vacation. But, they have no business center. The big question…would I stay here again. No. It does not fit what we were looking for.
All inclusive resort with both family and adult only pools with the sandy beach also as an option. We chose the room directly opposite the ocean with fabulous sunset views. Five restaurants on site and always at least two open so plenty to choose from 24 hours. Unlimited drinks on site. Lots of different free activities throughout the day. Friendly and attentive staff, very welcoming for all. It is family oriented with plenty of children. Large TV flatscreen in room, only disappointment only 2 English speaking channels.