蓬加灣度假酒店

蓬加灣度假酒店的評價

蓬加灣度假酒店

Queen Charlotte Track, Endeavour Inlet, 7250 Punga Cove, 馬爾堡大區, 新西蘭查看酒店詳情
蓬加灣度假酒店
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蓬加灣度假酒店 的真實住客評語

8.6/10
很好
58則評價
真實評價
位置8.6
設施8.6
服務8.6
衛生程度8.6
篩選條件:
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所有評價(58)
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負評(2)
nzp0ppy
入住日期 2024年2月
情侶
6.0/10
發佈於 2024年3月8日
我們正在參加夏洛特女王賽道,並計劃在抵達後去海濱咖啡館喝一杯並吃披薩。 工作人員決定週五不營業,所以關閉了。 數百人正在享受海濱的草地,但感到很失望。 蓬加蕨餐廳是開放的,但要爬上一個非常陡峭的上坡才能到達餐廳獲取食物和飲料。 請注意,除了海濱的草地外,整個蓬加灣都位於陡峭的山上,需要在陡峭的小路上走上走下才能到達目的地。 蓬加蕨餐廳的景色令人驚嘆,但食物卻讓人失望。 我很喜歡海鮮雜燴開胃菜,然後是貽貝。 但女服務生建議他們不允許開胃海鮮雜燴。 我覺得這太奇怪了。 貽貝煮得太熟了,不是你所期望的米爾斯灣貽貝的鉛垂多汁的貽貝。 海鮮烤寬麵條缺少海鮮,而且一團糟。 焦糖布丁很糟糕 - 它不是焦糖布丁煮熟的蛋奶凍,我稱之為蛋奶凍(可能是用明膠而不是在水中烘烤)。 紐約起司蛋糕沒有烤,非常甜,令人失望。 我們在 Furneaux 吃了午餐,食物非常美味。 我推薦那裡。
原文由 Google 翻譯
來自住宿之回應: Thank you very much for your feedback. The Boatshed Bar opening is very weather dependent. We avoid opening if there is wind or rain forecast due to not having a covered area to keep everyone sheltered and comfortable. We appreciate the comment on the food as we take all feedback very seriously to better ourselves and our team. We suffered an unexpected shortage of staff, which affect our best services. We sincerely apologize for not being able to offer the best we can, and we are working hard to get the team back together.
Geofffiji
入住日期 2024年1月
與好友旅遊
6.0/10
發佈於 2024年2月25日
住宿條件很好,不幸的是,餐點很不標準,工作人員似乎也不在乎。我們一行8人旅行,那天晚上,4個人點了玉米油條——簡直太糟糕了,玉米很少或沒有,取而代之的是刺山柑,很多很多,比你想像的要多(新鮮的甜玉米) 。 ,從一塊麵包皮到其他邊際麵包都有。但他們似乎並不關心或沒有興趣解決這些問題。
原文由 Google 翻譯
來自住宿之回應: Hi Geoff, Thanks for your email and feedback regarding your recent experience at our restaurant. I am disappointed to hear the meal service was way below our desired standards. There is no excuse for that, and we do take all our guests’ comments on board to use as a tool to better ourselves. Two of our staff members acknowledged the experience you had and that was forwarded to me. I seriously discussed the matter with our kitchen team. I apologize these impacted on what was supposed to be an enjoyable stay. Thanks for your feedback and hope you have a lovely day.
erik_janakveld
入住日期 2024年3月
情侶
8.0/10
很好
發佈於 2024年4月12日
經過一段美妙的步行,我們到達了蓬加灣。尖頭的房子建在一個美麗的地方。從房子的露臺上可以看到美麗的景色。食物很美味,早餐也很好。步行後可使用熱水浴缸放鬆肌肉。
原文由 Google 翻譯
來自住宿之回應: Hello Erik, We appreciate your back and is wonderful to know that you loved the stunning location and made the best use of our facilities. The hot spa is definitely a must after a good walk. We are looking forward to your next visit!!! Punga Cove Team
入住日期 2023年1月
與好友旅遊
2.0/10
發佈於 2023年2月4日
作為夏洛特皇后峽灣步行的一部分,我們公司無法在大多數步行者居住的蓬加灣找到住宿。我們在Endeavour Heights Homestay 預訂了住宿。我們被告知我們必須在蓬加灣吃晚餐,所以我一周前發了電子郵件,但沒有回复,所以,到達後,我們認為我們應該與他們核實他們是否收到了我們的預訂。回覆是「我沒有回覆你的電子郵件,因為我沒有時間,而且晚餐時也沒有空位」。這些步行沒有任何選擇,所以在第二天 24 公里的步行之前我們似乎會挨餓。當我詢問是否可以與負責人交談時,我被告知「沒有人負責。歡迎來到蓬加灣!當我們到達主人家時,他們非常棒,還為我們準備了晚餐,值得慶幸的是,Punga Cove 很粗魯,也沒有提供任何幫助。感謝 Endeavour Heights Homestay 的 Dave 和 Neroli 提供的優質住宿、服務和食物!
原文由 Google 翻譯
來自住宿之回應: 親愛的桑德拉, 來自蓬加灣度假村的問候!感謝您發送電子郵件,也感謝您透過 Trip Advisor 與我們聯繫。 對於我們員工給您的糟糕的客戶服務,我深表歉意。我們將就處理客人回饋以及如何為他們提供協助進行進一步的培訓。目前,我們的客滿滿座,我們的餐廳目前的住店客人都已經訂滿了。我了解這次經歷極大地影響了您的假期,對於由此造成的任何不便或不適,我深表歉意。我們很高興戴夫和內羅利照顧您。 桑德拉,對於造成您的不便,我再次表達誠摯的歉意。請在您旅行時告知我,我將非常樂意親自協助您預訂。 此致 Krishneel Naidu 旅館經理 manager@pungacove.co.nz 馬堡峽灣,紐西蘭,蓬加灣 (+64) 3 579 8561 Endeavor Inlet,夏洛特皇后峽灣
入住日期 2023年1月
情侶
2.0/10
發佈於 2023年2月1日
我給了這家一星的景色。度假村本身破舊、破舊、過時。家具破損、骯髒且不匹配,整個度假村給人一種被忽視的印象。除了一位名叫奧利佛的年輕人禮貌且樂於助人之外,客戶服務就是一個笑話。臥室窗簾發霉了,地毯上有污漬,泳池瓷磚也有破損和污漬。我可以繼續提供更多細節,但我認為我的評論已經說明了一切。不要去,
原文由 Google 翻譯
來自住宿之回應: 親愛的 Paul C, 來自 Punga Cove Resort 的問候, 得知您在住宿期間遇到的糟糕體驗,我深表遺憾。 我相信我們的團隊會盡力而為,您向奧利佛提到這家飯店不適合您。我們的團隊試圖從您那裡找出真正的問題是什麼,但不幸的是它沒有傳達給我們,我相信我們餐廳的工作人員會盡力照顧您。 我了解這次經歷對您的假期產生了很大影響,對於由此造成的任何不便或不適,我深表歉意。我希望您考慮再給我們一次機會,為您提供我們在蓬加灣度假村努力提供的高水準服務和款待。 保羅,對於造成您的不便,我再次表達誠摯的歉意。請在您旅行時告知我,我將非常樂意親自協助您預訂。 此致 Krishneel Naidu 旅館經理 manager@pungacove.co.nz 馬堡峽灣,紐西蘭,蓬加灣 (+64) 3 579 8561 Endeavor Inlet,夏洛特皇后峽灣
入住日期 2025年11月
其他
10/10
傑出
發佈於 2025年12月3日
Another stunning lodge in a fabulous location with amazing staff and facilities including Hot Tub and Pool as well as water sport equipment.
翻譯
入住日期 2025年10月
其他
8.0/10
很好
發佈於 2025年11月26日
Magnificent room right at the top of the hill with a jaw-dropping view to wake up to. Tip: ask for Room 20 (but only if you have the stamina for repeated hill walks!) Stayed 2 nights but room not serviced during day 1 (we might have had to request that and didn’t). So short of tea/coffee etc. and a build up of rubbish. They are repairing their main restaurant after storm damage, so food was really nice but served on a takeaway sort of basis in cardboard cartons. But good room delivery service and very friendly staff. Cold water pool and hot tub, but hot tub water was a bit skanky.
翻譯
入住日期 2025年10月
其他
8.0/10
很好
發佈於 2025年11月16日
Great location, great food , great staff , great views , great place to swim . Marked down by one star because of the invasive weeds in the gardens including kahili ginger all of which may escape into the surrounding bush . Sort it out team .
翻譯
入住日期 2025年9月
其他
6.0/10
發佈於 2025年10月20日
We stayed at Punga Cove for one night during our recent Sounds trip, as it's conveniently located within walking distance of Furneaux Lodge. I’ve stayed here before—over 20 years ago—and it hasn’t changed much. There are some newer accommodation areas, but the overall feel remains the same. There were four of us in a two-bedroom unit, which felt quite dated. While the beds were very comfortable and the views were lovely, the unit itself was tired. We appreciated the easy access to the spa pool—a great way to unwind after a long day’s walk—but several aspects of the unit were disappointing: • The bathroom door wouldn’t close properly. • The frying pan needed replacing. • The jug was tiny, only boiling enough water for two cups of tea—odd, considering the unit sleeps four. • The bathroom, although spacious and recently renovated, had a small heated towel rail that barely warmed and could only hold one or two towels. There’s ample space for a larger heated & unheated towel rails and additional hooks. There were tiny boxes on the wall which added no real value. • There was no hand towel provided, and with towels used in the evening and again in the morning, proper drying space is essential. • In the twin bedroom, the power board glowed brightly at night, which was disruptive. Hopefully, they’ll replace it with one that doesn’t emit light, as it’s needed for bedside lighting and charging devices. • The hallway cupboard had mud on the floor, which hadn’t been cleaned. At $650 per night, we expected a higher standard of accommodation. The restaurant, perched high on the hill, offers stunning views, with an awesome team, but the food was aimed more at fine dining, expensive and portion sizes were small: • 3 tiny arancini balls for $29 • 6 small garlic prawns for $34 • A side dish with just two slivers of carrot and four small pieces of broccolini for $15 • A soy latte cost $11 Unfortunately, the café at the waterfront, which operates only in fine weather, was closed both days we were there. It offers pizza, burgers, and other more affordable meals, but closes at 5pm—so guests hoping to dine there in the evening miss out. The luggage service is great. We organised Courgar Line to pick and deliver our large bags to next destination and we walked with our day packs. The bags were delivered to our unit and collected the next morning so we did not have to lug them up the hill.
翻譯
aimi p
入住日期 2024年12月
情侶
10/10
傑出
發佈於 2025年1月11日
We stayed for 2 nights in a 1 bedroom cabin. It has the most amazing views and the QCT is in very close proximity. Highly recommend walking to Furneaux Lodge for lunch. Shame the weather wasn't better during our stay as we would have liked to enjoy the SUP boards and kayaks - we'll just have to come back!
翻譯
來自住宿之回應: Hello aimi p, We appreciate you staying with us and thank you for your feedback. Surely, the view from our resort is amazing and we are glad you really enjoyed your stay with us. We look forward to seeing you again! Punga Cove team
muchtrav
入住日期 2024年12月
獨自旅遊
8.0/10
很好
發佈於 2025年1月4日
I stayed at Punga Cove Resort for 2 nights while walking the section of Queen Charlotte Track from Ships Ciove to Punga Cove. Punga Cove is a great place to stay. I was in a hikers cabin, and it was perfect for my stay. The staff were all very friendly and helpful. The food and views from the restaurant were amazing! A big shout-out to the Canadian staff member who was working in the restaurant..you were very helpful, friendly, hardworking and made people feel welcome! I definitely recommend Punga Cove, and hope to return one day!
翻譯
來自住宿之回應: Hello muchtrav, Thank you for staying with us and thank you for your feedback. We are glad you enjoyed your stay with us and your messaged will be passed on to the team. We are looking forward to seeing you again. Punga Cove team.
入住日期 2025年3月
其他
10/10
傑出
發佈於 2025年4月23日
This place really does meet all the cliches you've ever heard of - a piece of paradise, a slice of heaven, etc, etc. Great facilities even in April I had a swim, then into the hot tub, hubby had a kayak, sat on the lake deck bar and had a wine. Accommodation is very cute, clean and tidy. We stayed in A-frame units. Grounds are stunning..
翻譯
sk432
入住日期 2025年3月
情侶
8.0/10
很好
發佈於 2025年4月4日
Lovely place to chill out in the Marlborough Sounds. We walked there from Furneaux Lodge, its sister establishment 13km away round Endeavour Inlet. It’s the lesser sister though: the food wasn’t up to Furneaux’s standard, relying too much on warming drawers and appearing at startling speed in a tepid state. Perhaps they are short-staffed. Pity.
翻譯
入住日期 2025年1月
情侶
10/10
傑出
發佈於 2025年2月2日
Situated just before a long section of the Queen Charlotte Track, the location and amenities afford a yearly walker/traveller to take stock of the surrounding while relaxing in a noice spa or swimming pool. Food is available at the Jetty Cafe (closed on wet days) or from the restaurant towards the top of the resort. The food was consistently of high quality and all freshly made. The choice of rooms is very good with something for singles, couples or families. We were made to feel very welcome from arrival through to departure. We were also well impressed finding it to be in a lovely quiet cove right on the QC track itself.
翻譯
Claire S
入住日期 2024年12月
家庭旅遊
10/10
傑出
發佈於 2025年1月12日
The pizza is the best I have ever tasted, the waiters and chef were so kind and every time I looked at them they greeted me with a friendly smile, thank you and keep making this delicious pizza! The only thing I didn’t like was that I didn’t get to see the pizza dough get spun
翻譯
來自住宿之回應: Dear Claire, Your feedback is much appreciated. We are extremely happy to know that you enjoyed our pizzas. We will passe your message on to the team. Thank you and we look forward to seeing you again! Warm regards, Punga Cove team.