合恩角酒店(Hotel Cabo de Hornos)

A 4 stars hotel, a bit old facilties but in general OK condition., but some of the some room is (are) not maintained well and very smelly... Asked for replace a room then it was OK. Houses keeping team did a great job and very supportive with help requested, but restaurant (and bar) staff are very impolite and unprofessional in doing their job.... Very strange "room service" as you need to go to the restaurant and pick up the food yourself....

Perfect hotel Perfect location Super clean room Nice view Good breakfast and comfortable hotel All staffs are kind

Perfecf All are best

Great location on the main square of Punta Arenas so pretty easy to walk to almost anywhere in the town centre. Arrived very late (2330) and although the bar was closed was recommended somewhere else but instead chose to grab a couple of beers from reception. Public areas are lovely, well-maintained, and have a somewhat Scandinavian feel to them. The bedrooms are ok although I did have a problem finding a plug socket I could use (ended up unplugging the TV). Clean, tidy, spacious, and a great view on to the main square. Bathroom ok but water on first night rather tepid. Breakfast is what really let's this hotel down. A rather dull affair with little imagination put in to their offerings. Staff rather surly and coffee/tea in conference flasks (could have been left stewing for hours as it really was pretty awful). Other small problem is the building work currently taking place next door which is an extension to the hotel - it's not a major problem, but I may have considered elsewhere if I'd known in advance!

A snow storm shut down the airport in Punta Arenas and all flights were cancelled in and out, stranding passengers in Santiago. I was one of them. This hotel had zero compassion and kept the money of all prepaid reservations. ******* tried their best to ask for a refund, but this particular hotel decided that they didn't want to bend the rules - even due to an act of God. It was very disappointing because although I had to return to the United States and my trip was ruined, I had every intention of rescheduling the trip and staying with this hotel for several weeks versus the original four days I booked. I hope them keeping the money was worth it. As a business owner myself, they're just some things that are morally the right thing to do.