Royalton CHIC Antigua, An Autograph Collection All-Inclusive Resort - Adults Only

Came here to celebrate my birthday my fiancé advised the customer service about it and they said they will bring something to our unit however nothing came. Also the TV was nit working also there’s something dripping in our room. The service in the restaurant and at the bar was good. Was looking forward for my birthday to be memorable but sad to say I was disappointed.

Our room had numerous issues: shower would leak into the bedroom, tv never worked, bad power plugs, fridge haphazardly placed outside of cabinet, A/C could not be adjusted, and more Furthermore, we had to deal with aggressive selling attempts for the ‘Diamond Club’ as well as other amenities.

預訂餐廳的食物品質一定要好

My friend and I stayed at this resort for four nights, and unfortunately it was the worst resort experience we’ve ever had. A week before our arrival, I emailed to request details about our room type and never received a reply. We didn’t get the room type we booked and had to move the second day. When we arrived, the staff kept passing us from one person to another, saying it wasn’t their responsibility. A staff I believe called Mayfer simply offered us the print out hotel T&C to read. Although I had prepaid the full amount, we were asked to pay again at check-in. I showed the payment confirmation and they finally acknowledged it — but at checkout, they asked us to pay again and made us wait about 30 minutes while they tried to verify the payment. Throughout the stay, the staff showed little interest in answering questions or helping guests. While there were some visible efforts to improve, the restaurant experience was extremely disappointing. The buffet food wasn’t replenished, the quality was poor, and I personally witnessed a staff member lick an orange at the buffet — which was shocking and unacceptable. Overall, a horrible experience.

I have stayed at many resorts and this one came in with the worst service. The staff were rude unhelpful. It was hard to get water in our room. There was days when we would go without water for almost 24 hours and no matter who we talk to they made it difficult. The food was horrible. The only thing nice was that the rooms are high-end by the same token there is rooms that are high-end in resorts that have good service and everything.

Room water was running out of hot water, could not take a hot shower for 2 days, remote wasn’t working upon arrival, couldn’t find anything to eat around 5:00, the dining room times and restaurant times were not convenient, the Italian restaurant was nasty, food came out cold, noodles were not done/hard, pool bar was running out of liquor and closing early. However, Johnny, our butler was great! I loved how he checked in on us 24/7. Made sure that we were good, and safe throughout our entire stay. Anytime we needed him, he was there. Cesar took good care of us as well. He was great! Thanks