祕密蓬塔卡納度假村酒店(Secrets Cap Cana Resort & Spa)

I went with my two good friends on our yearly girls trip, and then my mom arrived for her bday. We all loved how beautiful and calm the beach was and all the amenities but we thought the food and drink was not on par with other Secrets or All inclusive hotels we have stayed in. I have stayed at Secrets the Vine Cancun 3 times, Hyatt Zilara Punta Cana, and Hard Rock Los Cabos. Also thought that during the day the pool area was vary boring except during the activities (water aerobics, volleyball, zumba) but it would be cool to have a DJ or louder more fun music playing. It was also very hard to find shade at the pool and the beach, wish there were more chairs with umbrellas. The night entertainment was great at Desires and at the lobby especially the Dj and bands that played more upbeat dancing music, and Black Coffee got everyone to dance and was such a great vibe, we love him. Our concierge/butler - Osvaldy Guerrero Cedano is a true Gem, the best concierge/butler I've ever had. He was super responsive and helped us out at all times. It was my mom's bday and he had the room decorated with cake and Champagne and she loved it. He totally made her day more special. Ultimately I thought that this Secrets was more for couples where most Adults only resorts are a bit more fun and have more of a variety of people of all ages, for example girls trip, bachelorette, bachelor, wedding party. it seemed way more focused for couples and we all felt a bit out of a place. Lastly our room smelled like mold, I wish we had complained and had it changed it because on the last day our Concierge/Butler allowed us to checkout late and then enjoy the resort and use a room just to shower before leaving for our late flight. The room that we used the shower in was the same size but no smell of mold. The service was amazing though, all employees were super nice, kind, helpful and smily they made the atmosphere so great! Thanks for everything!

This hotel is very high end resort. There was live music every day, a great variety of restaurants to choose from, very nice and clean gym with bottled water, and a coffee shop open 24 hours. All of the staff was super friendly and helpful. Great views everywhere and lots of great drinks. I recommend it to everyone that wants a place to have a quiet area and a little bit of live music at night. it was a perfect balance between the two for me. Everything was super clean and I got a great deal from Trip.com. I hope to go again.

Property is well kept. Our 3rd floor jr suite w balcony was beautiful. Food was all inclusive and much better tasting than most all inclusives. You get assigned your one concierge and you'll exchange whatsapp numbers for communication. This is a really nice perk. What's lacking? Nightly entertainment is ehhh and everything closes down early. So if you're looking for nightlife- don't choose this resort. The ocean sea**** is taking over and i was disappointed that the ocean color was not turquoise....it is brown. (There are however, no issue's finding beach chairs and umbrellas) . What was MOST annoying is that the resort boutique store's will profile and follow you around BLATANTLY, IF you're skin is dark brown. Like its so obvious that it's sickening. Staff in gift shop very annoying. Cant write actual events because my review keeps getting flagged

No me gusto la habitacion, pagamos por una Ocena view y medieron una habitacion donde el mar se veia a lo lejos, me dijeron que para ellos esa ocean view. Las habitaciones son bonitas, pero pagamos por algo diferente.

Exelente todo comida hotel,cuartos todo el staff exelente El mayordomo Leonardo exelente persona y el mayordomo Manuel también secrets cap cana resort lo considero 5 diamantes se los recomiendo.

In diesem Resort wird versucht minderwertigen Service durch jede Menge Personal zu kompensieren. Qualität, Auswahl und Zubereitung der Speisen auf sehr niedrigem Niveau.

The property is not a true 5 star luxury property. The food was borderline inedible, especially at the buffet (got food poisoning), the drinks barely had any alcohol in them and they had the same $5 bottle of house wine at every restaurant. It was such a bummer. We were part of the preferred club and couldn’t get a seat at the pool unless we got there before 8am. Overall, would never return.

I haven't spent a lot of time at all inclusive resorts, but this was pretty nice. Anniversary trip, 40's couple, we liked the quiet, setting, and beach. The food is "OK", I'd say a 6-10. We had the Japanese, French, and Steak dinners on site, and they were OK. This place pumps the drinks, and there seems to be a portion of the people who go, and sit around and drink all day; not my scene but it was something to watch. The Spa was Excellent, great massages and really nice Hydro Therapy. I would rate the place at a 10-10 for relaxing and chilling with your partner. Food is 6-10. Drinks are Drinks. Pretty nice spot.