七山酒店

What went wrong? Practically everything: 1. Despite arriving at 1:00 pm for the 12:00 pm check-in, we weren't allocated a room until 3:30 pm due to unpreparedness. Upon inspection, the initially promised room wasn't ready either, as the door handle was dysfunctional. 2. The ongoing construction lent an unpleasant ambiance with plaster patches, broken corridors, and pervasive construction debris. 3. Room quality was subpar, featuring damp patches, bed bucks and a musty odor. The air conditioning unit was filthy, seemingly untouched for ages. 4. Rather than addressing our concerns, staff attempted to upsell higher-category rooms, an ineffective sales tactic. 5. An inconvenient 8:00 am checkout time added to the frustration, despite our late check-in due to traveling with elderly relatives. Silver linings: 1. Despite managerial shortcomings, frontline staff were accommodating, extending a late checkout until 12:00 pm, earning commendation for their efforts. 2. The onsite dining experience offered decent fare at affordable rates, with attentive staff willing to accommodate special requests. Unfortunately, positives end there.

Avoid this hotel at all costs! I booked a 3-night stay with my parents in December 2023, but we left after just one night due to terrifying paranormal activities in our room. The hotel's condition is appalling, with most areas under construction and appearing abandoned for a long time. The reception looks decent, but the reality hits when you head to your room. The corridors are dimly lit, with many abandoned and locked rooms. Our experience was truly horrific. Please read the reviews carefully before making a booking decision.

Please don’t stay in this hotel, it’s a really hunted hotel. I was booked this hotel for 3 nights with my parents but I left this hotel after one night because of paranormal activities in my hotel room. Plz plz don’t booked this hotel ever it’s really horrible

Courtesy less hospitality. Staff is ready to argue Too adamant for anything and everything Don’t even serve fresh tood NO COURTESY NO HOSPITALITY ONLY ARROGANCE across in any department Stinking meeting rooms Unhygienic utensils … that you even don’t feel like holding and serving food

All Rooms are filled with Lizards and Insects. Only the hotel lobby is designed beautifully to attract guests. Once you step into the hallway you will immediately regret booking a room here. I saw 4 rooms and all 4 had multiple lizards. I denied staying the rooms to which the receptionist said you can contact agoda for the cancellation. This was 10 o'clock at night. My check in time was late. Now the hotel is denying refund for the 2 nights booking to agoda. Agoda is not refunding me because of it. A consumer lawsuit on its way. Luckily I took video and picture of the lizard in one of the room. The location is very dangerous. You will feel unsecure at the hotel.

Don’t come to this hotel as highly frustrated hotel with no commitment and worst management . Only they will ask for payment and food with service very bad . Room AC were not good and they make people fool . Also in the interior and no communication facility .

It was clean, stylish, roomy with excellent service in where we had dinner. Food was good and great value for money and service was attentive and efficient. The staff are very helpful and polite.Thanks to Mr. Rudra from the Reservation team.He took my booking.

On call and on WhatsApp chat they have decided the rates and once I will reach hotel they have over charged 500 rupees per room,I was following up with these people from past 1 year for the money back which they have committed at the time of checkout itself that once the shift person will be back to the hotel, they will initiate the refund,but after multiple followups also i didn't get my money back,I have all the chats and discussion with me ,cheaters

This was my second visit at Seven Hills Puri. It was really bad. The service was terrible, and they charged us for basic things like ice cubes and baby food. We tried calling the manager, but she didn't respond. The first visit was great, but this one was a huge disappointment.