Not a very good customer service experience: The first night of our stay, my son and I were awakened around 4am by the smoke alarm in our room going off. I didn’t hear any noise from the hallway, so we waited several minutes and after it went off again, I checked our 3rd floor hallway and it was empty. Our alarm kept sounding every few minutes and so then I got up again, went down to the 1st floor and there was no smoke. After about 45 minutes we gave up trying to sleep and we pulled our couch underneath the smoke alarm, disabled it and I walked downstairs again and left it at the reception desk with a note explaining what had happened. In the morning I spoke to the young man at the front desk and he apologized and replaced the smoke alarm that afternoon. The following day I spoke to another woman at reception and she said she would let her supervisor know, and maybe we could get a gift for the inconvenience. The man that was working with her tried to be funny and said something like ‘maybe a gift of a new smoke alarm’ – to my son and I this was an extremely rude comment to make since we lost considerable sleep. Since all we got from two different receptionists was “I’m sorry” and nothing else to make up for the inconvenience of our interrupted sleep, then I hope that management conveys my “I’m sorry” to the woman that cleaned our room since I ended up leaving her no tip.
翻譯