Delta Hotels Quebec

Hôtel qui nécessite des rénovations. Rien n'a vraiment changé depuis 20 ans au niveau des chambres et la propreté laisse à désirer. Le tapis dans les chambres semble d'origine et n'était pas propre au même titre que le fauteuil dans la chambre qui était lui aussi plein de taches.

We booked two deluxe king rooms and stayed for two nights at this hotel in late September. The rooms were quite spacious, but one had a partially missing bathroom door. Unfortunately, this missing section was located right by the shower, so we had to be careful to prevent water from splashing onto the floor. When we reported the issue to a receptionist, her response was disappointingly curt: “It is like that; there’s nothing we can do.” We understood that an immediate fix wasn’t possible, but a more accommodating response would have made a difference. Offering us an alternative room or at least acknowledging our inconvenience with a polite thank-you would have shown a higher level of service, especially given that the hotel appeared busy with a conference. This experience fell short of what we expected. Otherwise, we might have chosen to stay at the Hilton next door.

We staid for 3 days 2 nights and the pool was closed. They said it was due to maintenance. The staff was really kind and the location is awesome.