昆斯伯里Michael Kors Outlet附近酒店

Dealing with Choice Hotel main line when I booked. What a nasty debacle! They had to compensate for the free night. It was a disaster of a planning. I had to deal with the Manager due to being hung up on by the first agent and then I had to call 2 more times. By the third time, I dealt with a very good Manager named Gustavo. But I should not have had to do this. But I did. My friends and I booked with Choice hotels for our trip to Niagara Falls, Ontario Canada in November. I will definitely write a review for this trip. It's at the Country Inn and Suites. We already had a small hic up with parking. The first person we dealt with said parking was free. Then my friend called back and found out that parking was not free and we had to pay for it. They were able to take off money from the room rate to compensate. Can't anyone get their act together at Choice Hotels call center or calling the hotel directly? It's NOT difficult! -------------------------------------------- Queenbury, NY Country Suites Inn. This is a well-kept hotel. Close to everything. The staff is very friendly. The breakfast every morning was good. It was a good experience until we went into our room. - We like to take our clothes out of our suitcases and put them in the drawers. First we check to see if this is clean. Not even close. It was very dirty in the drawers, the shelving with the drawers which is also the TV stand and the night stand beside our beds. We used the wet wipes and they were black! That's a big turn off. We made the front desk staff aware of the dirt. This is a busy hotel Great! But it needs to be cleaned properly and thoroughly. I've attached 2 pics of the cleaning my wife had to do. She should not have to do this. - Now we understand and it's become the normal with all hotels that every 3 days housekeeping would come to our room. That's great! So we requested then to have housekeeping come on Monday and when we returned to our room, housekeeping did not show up. It was the 3-day wait. By this time it was pointless to have house keeping come on Tuesday as we were leaving on Wednesday. We had to keep the AC running all day until we arrived to our room. If we had turned off the AC by accident and there was a moldy, musty smell. A 2-star hotel with a 3-4 star pricing. We understand it's a tourist area. BTW, I'm not talking about the payment on my last night where the room had to be comped with points. I paid from Friday to Tuesday. ******NO ONE SHOULD BE REPREMANDED FOR THIS****** JUST FIX THE ISSUE PLEASE! This experience was not well received by my wife. I hope this is seen by management of Choice hotels.

假期結束時,我們在此酒店住了一晚。酒店的重點包括友好的工作人員,室內游泳池和舒適的牀。早餐包括在內,但稱它爲“熱”早餐可能有點誤導--你可以用微波爐加熱一些冷凍三明治。游泳池相當溫暖,但有點令人擔心的。睡眠旅館確實有一些怪癖,包括很小的房間和攤位淋浴而不是洗澡(這可能對有小孩的家庭來說是個問題)。酒店的主要問題是處於非常“累”的狀態。一些例子包括鬆散的固定裝置、破舊的傢俱(我們的辦公椅是永久固定的躺椅,把手上的飾物都磨掉了)。我從未如此擔心過清潔或安全,因此,如果你需要一個地方睡覺,並且可以獲得一筆不錯的交易(比如每晚100美元),它就成爲一個合理的中途停留酒店。

We checked in on July 1st, 2023. Miss Katie ( or Kadie) checked us in - and long story short , she is the only reason I am giving this place 1 star because it’s all about the experience, even though the rooms are decent and the location was not a surprise. The staff quality influences whether your experience will be stellar or horrible. For us, it was the latter. We had booked 2 rooms. Even though we came at 4 , we were given one room because the other one ,opposite to this room was being cleaned. So we waited. And waited. until 5:45. No updates inspite of repeated calls to check in. No apologies for the delay with check in. When my husband went down, he was asked to check out another room on another floor , which he called me to check. I did that and then I took the keys from him and went to the front desk to hand those back since I wanted both rooms on the same floor since we were traveling with kids and seniors. First, inspite of me waiting patiently in line for my turn, and explaining the problem, she asked me to step aside to check in the next guest. I let that go and waited. Then, when the person after me was checked in , I repeated the issue and asked her to give us 2 rooms on the same floor , does not matter which floor it is. She then proceeded to ask me a bunch of questions - if I had touched anything in the other room (no) , if we had sat on the bed (no) , if we had sat on the sofa (no!). I told her we opened the door looked at it and stepped out. She then told me she did not “ need my frustration and attitude”and that she had already given us a room. THAT ticked me off. I told her firmly that I was not being disrespectful and I was her customer and no, we did not have the 2 rooms that we booked , only one. And that I was willing to wait another hour for the other room in front of us that was being cleaned. She asked me to step aside again to check in the next customer. I asked her if there is a possibility of getting the other room that we were initially told that we would get. She said no. I asked her then what was the point then of asking me if we had touched anything in the room if there was no intention of letting us change it and what was the point of asking me to wait again if she had no intention of helping. It was obvious to me that she was acting out. I asked to speak to her manager or someone else but she refused to call anyone and said they had no one but her (!). She then refused to give me her full name saying she did not have to do so and told me that the room I had , was it. So there we go - that is the quality of people Hilton lets represent their brand. You can be disrespectful to a customer with no repercussions. Will make sure to take my money to Marriott properties going forward.

This place was so much better then the last place we stayed at. My only problem with it was they advertised indoor heated pool. That was the coldest heated pool I have ever been in! It was almost as cold as the temp was outside. Could not even stay in the pool without freezing. Sad cause that is why I booked this hotel.

Overall we were pleased. The hotel both in the private rooms as well as public areas was really clean. The breakfast area was clean, spacious and the food was good. The women working in the breakfast area were pleasant. One even handed out candy! The rooms were nice and roomy. The room bathrooms were large as well! The location was close enough to attractions but also not in the middle of all the hub bub. The only real negative was that the front desk staff seemed frazzled by the eclipse and that they ran out of towels. The hotel and parking lot never seemed over crowded but in the 4 days we were there, they never got any more towels.

忽略投訴。這家速8汽車旅館是一個極好的基本和經濟的住宿地點。我們要求在較低的樓層的房間,這就是我們得到的。房間很乾淨,佈置得很好,不小,有一張舒適的牀。浴室很好;再次,沒有什麼花哨的,但所有基本的秩序良好,包括乾淨的毛巾和淋浴。足夠停車和進入的便利。這家汽車旅館似乎是一家家族經營的生意,他們似乎致力於保持良好的秩序。特別值得注意的是,我們在那裏是爲了日食,他們沒有擡高價格,不像附近幾乎所有其他地方。如果您正在尋找一個良好的,經濟的地方,留在奧爾巴尼北部,這是一個極好的選擇!