昆斯伯里沃爾瑪附近酒店

假期結束時,我們在此酒店住了一晚。酒店的重點包括友好的工作人員,室內游泳池和舒適的牀。早餐包括在內,但稱它爲“熱”早餐可能有點誤導--你可以用微波爐加熱一些冷凍三明治。游泳池相當溫暖,但有點令人擔心的。睡眠旅館確實有一些怪癖,包括很小的房間和攤位淋浴而不是洗澡(這可能對有小孩的家庭來說是個問題)。酒店的主要問題是處於非常“累”的狀態。一些例子包括鬆散的固定裝置、破舊的傢俱(我們的辦公椅是永久固定的躺椅,把手上的飾物都磨掉了)。我從未如此擔心過清潔或安全,因此,如果你需要一個地方睡覺,並且可以獲得一筆不錯的交易(比如每晚100美元),它就成爲一個合理的中途停留酒店。

We checked in on July 1st, 2023. Miss Katie ( or Kadie) checked us in - and long story short , she is the only reason I am giving this place 1 star because it’s all about the experience, even though the rooms are decent and the location was not a surprise. The staff quality influences whether your experience will be stellar or horrible. For us, it was the latter. We had booked 2 rooms. Even though we came at 4 , we were given one room because the other one ,opposite to this room was being cleaned. So we waited. And waited. until 5:45. No updates inspite of repeated calls to check in. No apologies for the delay with check in. When my husband went down, he was asked to check out another room on another floor , which he called me to check. I did that and then I took the keys from him and went to the front desk to hand those back since I wanted both rooms on the same floor since we were traveling with kids and seniors. First, inspite of me waiting patiently in line for my turn, and explaining the problem, she asked me to step aside to check in the next guest. I let that go and waited. Then, when the person after me was checked in , I repeated the issue and asked her to give us 2 rooms on the same floor , does not matter which floor it is. She then proceeded to ask me a bunch of questions - if I had touched anything in the other room (no) , if we had sat on the bed (no) , if we had sat on the sofa (no!). I told her we opened the door looked at it and stepped out. She then told me she did not “ need my frustration and attitude”and that she had already given us a room. THAT ticked me off. I told her firmly that I was not being disrespectful and I was her customer and no, we did not have the 2 rooms that we booked , only one. And that I was willing to wait another hour for the other room in front of us that was being cleaned. She asked me to step aside again to check in the next customer. I asked her if there is a possibility of getting the other room that we were initially told that we would get. She said no. I asked her then what was the point then of asking me if we had touched anything in the room if there was no intention of letting us change it and what was the point of asking me to wait again if she had no intention of helping. It was obvious to me that she was acting out. I asked to speak to her manager or someone else but she refused to call anyone and said they had no one but her (!). She then refused to give me her full name saying she did not have to do so and told me that the room I had , was it. So there we go - that is the quality of people Hilton lets represent their brand. You can be disrespectful to a customer with no repercussions. Will make sure to take my money to Marriott properties going forward.

我們在酒店住了3晚。工作人員非常樂於助人回答問題和指路。房間很乾淨。我們有一個1個臥室,這對我們和17歲的女兒來說是完美的。我們唯一錯過的就是有人來拿垃圾,並提供新的亞麻布。由於covid,您早上放垃圾和拿亞麻布。位置非常適合逃離,步行10分鐘,非常完美,所以你不付錢停車。他們的冰淇淋店就在街對面,手推車沿着街道和餐館走去。手推車在車道的底部讓你進入。我們每晚都使用室內游泳池和熱水浴缸。很棒的住宿