Marianne and Sam went above and beyond the call of duty for us at the Queenstown House Lakeside Luxury Apartments! Visiting from Australia in late June-early July, we were originally going to stay only 5 nights in Queenstown, in one of their one-bedroom apartments (the lovely Unit 3, to be exact); but my partner and I both tested positive for COVID; my partner tested positive on our very first night, and I tested positive 2 nights later. This meant we would each be required to isolate for 7 days after the onset of symptoms, according to NZ Ministry of Health guidelines. Marianne and Sam did everything to look after us, and even extended our stay twice so that we could finish our isolation at their property. They also had some clear COVID procedures in place already, for example about how to arrange for fresh towels and sheets, and ready advice about where to get a PCR test, so that their preparedness made us feel much more at ease in this awkward situation. Since neither of us could go shopping for food or medicines, there were many little things I asked for that they were happy to bring me. When I ordered a thermometer and a pulse-oximeter from a pharmacy, they picked them up for me; when asked for fresh ginger root to make ginger tea, and batteries for the pulse-oximeter I had just purchased, they brought me some; when the grocery store that I ordered delivery from had sold out of lettuce and birthday candles (yes, I spent my birthday in COVID isolation!), Sam and Marianne brought me both, along with a bottle of champagne as a birthday present! And then there was the miracle with the extension of our stay. We were originally going to depart on a Sunday, but my partner's COVID case required isolation until Tuesday; so they extended our stay 2 more days until Tuesday, at which point they had new guests coming; but then I caught COVID myself and I required isolation through Thursday; I booked a room at another hotel, but then learned that that hotel would not allow an isolating person to check-in; the hotel's suggestion was that I stay at home, which of course I couldn't do, since I have no home in New Zealand to go to (since I'm visiting from Australia!). I had just started a frantic search for a last minute airbnb or something, when we called Sam, who discovered that a cancellation had just come in for one of their studio apartments down the hall, and it was free for two nights—exactly what we needed! So once again Queenstown House had come to our rescue. On Tuesday we packed our things and moved from the one-bedroom Unit 3 across the hall into the studio Unit 5, which was equally lovely. We finally checked out on the Thursday when my isolation was over, four more nights that we had originally planned. The Queenstown House Lakeside Luxury Apartments are exceptional. The beds were supremely comfortable, the water temperature in the sinks and shower were perfect (we had plenty of hot water, and the cold drinking water was nice and cold), and the
極好
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