皇后鎮翡翠瑞士貝爾公寓酒店的評論

來自住宿之回應: 尊敬的愛沙尼亞，感謝您最近選擇 Swiss-Belsuites Pounamu Queenstown 入住並與我們分享您的回饋。我們真誠地感謝您的見解，因為它們幫助我們增強所有尊貴客人的體驗。皇后鎮的自然美景確實是其亮點之一，我們很高興周圍的環境為您的體驗增添了色彩。關於套房的家具和條件，未能達到您的期望，我們深表歉意。我們重新檢查了爐子，一切正常。如果您在以後入住期間需要任何電器的協助，請隨時告知我們。我們也正在審查我們的家具，作為我們持續致力於保持最高標準的一部分。這些空間專為滿足家庭和團體需求而設計，我們很高興它們為您提供了良好的服務。我們的團隊不斷努力提升賓客體驗，確保其符合賓客的期望。如果您計劃再次訪問皇后鎮，請隨時直接與我們聯繫，我們很樂意協助您和您的家人創造難忘的體驗。

來自住宿之回應: Dear XiaoyanziYYDS,Thank you very much for your wonderful review of your recent stay at Swiss-Belsuites Pounamu Queenstown. We are delighted to hear that you enjoyed your One-Bedroom Suite with the beautiful lake view, and that the comfort, amenities, and cleanliness of the room met your expectations.We are pleased that you found the kitchen well-equipped with everything you needed to prepare meals during your stay. It’s great to hear that the fireplace added to the cosy atmosphere of the living room, especially as we know how much our guests appreciate this feature during the cooler months.Regarding your comment about the distance from the city centre, we understand that the 15-minute walk might be inconvenient for some guests. While parking in the city can sometimes be challenging, we hope that the complimentary parking space provided at the hotel was helpful. Additionally, we would be happy to assist with transport options, such as local taxi services or advice on public transport, to make it easier for you to explore the city.Thank you again for your kind words, and we look forward to welcoming you back to Swiss-Belsuites Pounamu in the future.Best regards,Matthias SchulzSenior Regional Director of Sales and MarketingAustralia and New Zealand

來自住宿之回應: Dear Guest,Thank you for taking the time to share your experience at our hotel. We are delighted to hear that you enjoyed the beautiful lake view and the stunning snow-capped mountains from your upgraded apartment. It’s great to know that you found the kitchen facilities to be comprehensive and that our housekeeping team maintained high cleanliness standards during your stay.We appreciate your feedback regarding the reception’s location and the layout of your room. We understand that finding the entrance can be a bit tricky, and we will work on improving our signage to make it easier for our guests to navigate. Additionally, we acknowledge your comments about the room size and the distance between the bedroom and the living area. We will certainly take this into consideration as we strive to enhance the guest experience.Regarding the issue with the supply of tissues, we sincerely apologise for this oversight. Please rest assured that we will address this with our housekeeping team to ensure that it does not happen again in the future.Thank you once again for your valuable feedback. We hope to welcome you back for another stay, where we will strive to provide an even better experience.Warm regards,Matthias SchulzSenior Regional Director of Sales and MarketingAustralia and New Zealand

來自住宿之回應: Dear Guest,Thank you for taking the time to share your recent experience at Swiss-Belsuites Pounamu Queenstown. We are delighted to hear that you enjoyed your stay with us and greatly appreciate your positive feedback.It is wonderful to know that our location suited you well, offering a peaceful yet convenient setting close to Queenstown’s vibrant town centre. We’re pleased that you appreciated the lake views and found the street-facing rooms quiet enough for a restful stay.We are also glad that our service met your expectations. Your kind comments about our service attitude inspire us to keep improving. We are pleased to share that our Chinese-speaking staff member has now returned from holiday and is available to assist guests with their needs.Thank you once again for choosing Swiss-Belsuites Pounamu. We look forward to welcoming you back for another memorable stay and will strive to exceed your expectations even further.Warm regards,Matthias SchulzSenior Regional Director of Sales and Marketing Australia and New Zealand

來自住宿之回應: Dear Guest,Thank you for your review and for sharing your experience at Swiss-Belsuites Pounamu Queenstown! We're delighted to hear that you appreciated the convenience of the kitchen facilities and enjoyed the warmth, fireplace, and scenic views from your suite.We’re sorry to hear that the breakfast options did not fully meet your tastes. We are currently working with our team to make further improvements to our continental breakfast basket offering.We understand that the layout of the stairs and the distance to the reception may have been challenging, especially when carrying luggage. To make things easier, our team is always happy to assist with luggage upon request. Your comments are invaluable in helping us enhance the guest experience, and we thank you for bringing them to our attention.We hope to welcome you back again and to make your stay even more enjoyable.Warm regards,Matthias SchulzSenior Regional Director of Sales and Marketing Australia and New Zealand

來自住宿之回應: Thank you for the amazing review and we are glad you had a good stay with us. Hope we will see you again soon in the near future.

來自住宿之回應: 謝謝您，對於您的評論

來自住宿之回應: Thank you for your AMAZING review and for mentioning our fabulous staff member who was able to assist you! We hope you come back again soon!

來自住宿之回應: Thank you for your review and glad you enjoyed the view

來自住宿之回應: Thank you for your review, for a larger room we suggest booking a lake view apartment

來自住宿之回應: Thank you for your review and glad you enjoyed the view

來自住宿之回應: 尊敬的賓客，感謝您與我們分享您最近在皇后鎮瑞士貝爾素特普納穆酒店 (Swiss-Belsuites Pounamu Queenstown) 的住宿回饋。得知您的體驗沒有達到您的期望，並且您在入住期間遇到了一些問題，我們深表遺憾。請注意，我們正在與我們的客房服務團隊解決您的疑慮，以確保將來不再發生此類問題。進行檢視我們如何向客人傳達這一點，使其更加透明和放心。您的回饋非常寶貴，因為它有助於我們改善我們的服務。我們希望您能給我們另一個機會來提供我們聞名的五星級體驗。

來自住宿之回應: 尊敬的賓客，感謝您抽出寶貴時間分享您最近在皇后鎮瑞士貝爾素特普納穆酒店住宿的詳細回饋。對於您在訪問期間遇到的眾多問題，我們深表歉意，並對您的體驗如此令人失望，尤其是在您的蜜月期間深表歉意。這不是我們旨在提供的服務標準，我們非常重視此類問題。我們的維修團隊已獲悉此事，並已徹底調查情況，以確保不再發生此類情況。我們了解這些問題可能會如何影響您入住期間的舒適度和安心感。此外，我們的管理團隊缺乏及時有效的回應是不可接受的，我們在內部解決了這個問題以改善我們的服務。我們立即採取措施檢查並解決所有房間的供水系統，以確保這種情況不會再發生。對於這給您和您的伴侶帶來的任何困擾，我們深表歉意。請注意，我們的濾水器會定期維護。請直接透過我們的飯店聯絡 Matthias Schulz。對於您的蜜月受到這些問題的影響，我們深感遺憾，我們做出了必要的改進，以防止將來再次發生此類情況。

來自住宿之回應: 謝謝您的評論，湖景公寓都在一樓。感謝您與我們同在