BreakFree The Point

Enjoyed own space with family. Beddings were very comfortable, very clean place, great entertainment (TV), wifi. No cleaners during the week to distract our staying. Woke up to a great views took my breath away.

The location of this property is truly fantastic. It was impeccably clean and had all the amenities we needed. The communication with the host before our arrival and during our stay was excellent, as they were prompt and helpful in addressing any questions or concerns. Overall, our experience at this place was satisfying, and we cannot praise Jitesh Lal, the receptionist, enough for his assistance. Regardless of the issue, Jitesh Lal was always available and willing to help. The only downside was the steep driveway, which posed a challenge for our 12-seater minibus. Despite this, we highly recommend staying here!

Stunning view. Great customer service. A little challenging to self check in with and parking car. Steep slope need to drive carefully. Basic interiors and will be better if some salt and pepper can be provided for convenience.

My fellow travellers……..Do not stay at these premises. Having been booked accommodation for three nights by an independent travel company, we were confronted with the joy that was unit 7A, a ‘studio with lake view room’. This was an incredibly small ground floor unit fronting a busy car park with no view of the nearby lake. The sole bedroom was constructed without a window and as a consequence was dark, poorly ventilated and claustrophobic. The entire unit smelt strongly of damp throughout with an overriding pungent smell of a cheap cleaning product. The floor covering was in an extremely poor condition and in some areas was filthy. It was worn and stained throughout and gave the strong impression of being unhygienic. The small and cramped living area contained an old brown UPVC sofa which had been rudimentary repaired along its entire length with a ***** of black plastic tape. Furthermore, the arm of the furniture was ripped in two places. Walls throughout were dirty, scuffed and in some places dented. There was also a considerable amount of debris including abandoned and identified foodstuffs on the floor of this unit. The entire apartment was extremely shabby, dirty, tired, poorly furnished and gave one the impression of being in a darkened basement. Quite frankly, it was appalling. An immediate complaint was made and we were offered an alternative studio for only two nights, which was used as staff accommodation. This unit also smelt extremely damp, had an overriding smell of disinfectant, the furniture was poor, old, cheap and shabby. The sofa was worn and threadbare and the bathroom had considerable quantities of mould within the shower. Again, the floor covering was old, worn and stained. The single small table came complete with a number of holes in its top. There was absolutely no privacy in the bedroom/living area as a public footpath passed immediately outside the window. The single solid window blind would result in the room being in total darkness. There was a single car parking space, however it was immediately outside the window and blocked both light and glimpses of a lake view. Again, this was appalling and unacceptable. We immediately declined this unit and left the premises. Breakfree The Point openly advertises itself as ‘The Point Luxury Apartments’. These are not luxury apartments! Unfortunately these same reported issues and complaints have been present since 2010 as can be seen by previous reviews. Despite continued apologies provided by local management, none of the issues raised have been addressed in these privately owned apartments.

We stayed in room 7A for 3nights, whilst in Queens Town. It felt like we were in a basement. The only windows were at the front of the dark damp room. In the bathroom there was little or no ventilation as a result the floor was always damp and slippery!! There was mould on the bottom of the shower door and the whole room felt unhygienic. In the kitchen area there was a lack of utensils for a self catering break. No can or bottle opener to be found however a shovel was found under the sink!! The carpet in the living area was filthy., with plenty of marks on it. The room is located next to the laundry area, with other guests washing their clothes 24/7 and you hearing it all inthe room, not good when trying to sleep. Added with the constant sound of upstairs flushing their toilet, not much sleep was had.Yes the room has a lake view which is great until another guest decides to park their car in fro the of it!! Our room was never cleaned or towels changed in the whole time we were there!! Not impressed at all.

Wow - what a spectacular view. Even the teenagers acknowledged it was pretty good! We stayed in unit 7, a two bedroom apartment. It was really large with a great balcony overlooking the lake. Large well equipped kitchen with full size fridge/freezer and two bathrooms. Lovely furniture throughout. Sky TV and Wifi worked well. Heaps better than staying in a hotel - way more space, we cooked Christmas dinner in the kitchen, and you can catch up on the laundry if you are on a long holiday. The staff were lovely and very helpful. Thanks for an awesome Christmas treat!

I stayed at Breakfree The Point from 28/11/22 to 4/12/22. I would like to recommend the hotel for its great location, fantastic views & great staff. Room had a comfy bed, small kitchen & tv with 51+ Sky channels & a warm shower. A shout out to the manager for helping with a late checkout, nothing was too much terrible & it was much appreciated. Loved the walking track right by the hotel, a great walk into the Queenstown cbd. Great value compared to other hotels I looked at. Would definitely stay again.

My brother and I checked in expecting 4 nights tom Aug 26-30, 2023, and were given Room 7A, and boy, were we in for a nightmare of an accommodation. The accommodation was not the Studio Room that we booked through the Accor app. It was old and had dirty, damp carpets that were dusty and stained with food. Our bedroom was unventilated, stuffy, and claustrophobic, with no natural air flowing. A make-shift small window opened from the bedroom to the living space, but this couldn't solve the stuffiness and lack of ventilation. Our bathroom's toilet was not stable/attached to the floor anymore. Sitting down on the toilet would make it lean forward. I could see the adhesive starting to come off. We couldn't reach anybody past 5 p.m. and had to wait until the next morning to report our issues. We checked out the morning after and demanded a refund for the poor quality of the room. We are still waiting for the refund from the management. It is surprising, given it is listed as an Accor property, a hotel group that stands on quality. I've had the privilege to stay in a number of Accor properties before, and this, by far, is the WORST hotel experience I've ever encountered.