克波斯港Resinas y Fibras De Quepos附近酒店

我現在是山娜的信。現在是晚上八點半,他們正在裝修的噪音是可怕的。他們有巨大的卡車、起重機和人們敲打着響亮的聲音。沒有人告訴我們情況會是這樣,當被問及他們什麼時候結束的時候,他們告訴我們晚上7點。現在是8點35分,他們還在這裏發出響亮的聲音。這真是對待顧客最無禮的方式。沒有告訴他們你將工作到深夜,聲音很大,游泳池關閉,總的來說,氣氛並不輕鬆。對於這種治療,這家酒店太貴了,從歐洲旅行到這裏,我非常失望。我們的兒子無法入睡,這些瘋狂的噪音使我們的夜晚更加緊張。絕對不是對待客戶的一種透明的方式,也不是哥斯達黎加最緊張的日子。因爲不誠實和不事先告訴我們,我會阻止任何人來,直到所有工作完成。真的噁心的客戶服務。

Our worst hotel experience ever. We’ve been robbed in our hotel room, the hotel suspected it was an inside job and did nothing to help us. We have made several attempts to r We stayed at the Selina Manuel Antonio for 4 nights in July and were robbed in our own room. Before leaving the room in the morning, we had closed the window and the door. I received a notification on my banking app showing suspicious activity on one of my cards I had left in the room. We rushed back to the hotel only to find our room had been plundered. Everything of value had been stolen: both computers containing all our work, jewelry, clothes, shoes, handbags, backpacks, perfumes, identity cards. We immediately went to the reception where we tried to explain our situation to the receptionist. Absolutely no reaction, we had to wait, completely panicked for the manager to come, which took what seemed an eternity. The manager, which could not care less, finally appeared and came to the room to witness the ransack. We went straight to the police station to make a deposition. On our way to the police station, we did our best to explain how we found out about the robbery in our broken Spanish, because the manager wasn’t speaking English. At some point at the police station, we understood a glimpse of the conversation which was taking place between the manager and another hotel representative. They were saying in Spanish, that our room was in a blindspot for cameras and that a robbery had previously occurred there some years ago. Fortunately we understood a couple of words and confronted them immediately about that, and they had to confess to what they knew and were apparently trying to hide. The hotel's responsibility in this matter is engaged as (i) the theft occurred inside of the hotel, (ii) our room was in a blindspot for the cameras and the hotel knew about it, (iii) there was already a robbery in the same area of 3 rooms, and (iv) the thieves could open the door without forcing it simply by passing their hands through the poorly secured window (which was closed when we left the room). The hotel is liable and therefore should reimburse the amounts of the stolen items. When we came back from the police station, the manager promised to repair us for the whole amount that was stolen, and to show us the camera feed. Both of these promises were betrayed. The police caught some of the burglars and we managed to get some of our items back (including computers). But the jewelry went missing, and now the hotel acts like nothing ever happened. After more than a month, our requests remain completely unanswered. They are now trying to mislead us with legal jargon and their own insurer’s policy. PS: The room was awful and morbidly humid. No sunlight has ever penetrated trough that broken window.

他們在這裏寵壞了你!他們有一個WhatsApp設置爲他們的客人服務,它使它變得更加寵壞了。我在水療中心,我需要冰來喝我帶來的飲料,我所做的只是信息,他們把它帶到了我。食物很棒的早餐,午餐和晚餐。有免費班車服務到阿瓜阿祖萊斯和鎮,這很完美,因爲我們和阿瓜阿祖萊斯預訂了寄宿,他們就在那裏的台階上把我們送走了。房間很乾淨。酒店很漂亮。我們看到樹懶,和猴子!猴子就在我們酒店大樓外面(我們預訂了遠景套房)退房時。

My GF selected this hotel for her birthday and it was a great experience. I have visited Costa Rica on numerous occasions but never stayed in Manuel Antonio, and I usually prefer private villas over hotels or resorts. However, everything about our stay here was great. The service was top notch, the food was great, there is wildlife all over the property, there was very few people as it is a small location, and the hotel/resort is perfectly integrated into its surroundings. I would absolutely stay here again.

We stayed here for 6 nights for the last portion of our honeymoon. The location was to die for, 5 minutes to MA National Park, 3 minutes to the beach and minimarket and numerous restaurants to choose from. The bed was comfortable, we had AC in the room as well as TV. Free breakfast in the morning was a huge perk. There is a buffet of fruits and breads and you can choose from a variety of hot breakfast items as well. We loved the pancakes! The staff was very friendly and professional, helping us to book tours and surprising us with wine & a floral arrangement when they found out it was our honeymoon. The pool was also great to relax on a slow day. There was also plenty of wildlife right on sight which is always fun!

We had an incredible experience at The Falls Resort. The staff, the view, the pool, the restaurant, and the room were all excellent. We will definitely stay here again next visit. We had monkeys, butterflies, hummingbirds, and iguanas visit us. The breakfast was great too! Way better than we ever expected.

酒店位於一個令人驚歎的位置,可以俯森林和太平洋。房間很乾淨,很好,早餐很棒!

多麼美麗而懷舊的酒店...我們的房間有我們自己的膝上游泳池,配有帶墊的躺椅...快樂時光是2比1,工作人員無法比這更包容和友好...我們在主游泳池游泳和閒逛...如此放鬆!我們的房間內提供免費早餐(其他早餐項目可額外收費)。。剛好足以讓我們在出發前一天開始我們的早晨!在新冠之前,我確信外面的泳池酒吧會開着,這在泳池邊玩的時候總是是一個優勢!當我們明年回到哥斯達黎加的時候,絕對在我們的名單上!