基多瑞士酒店

飯店、早餐、健身房和水療中心都非常棒。一切都很完美。房間香氣怡人。所有沐浴露等用品品質都很好。服務人員非常友好。

請注意，該酒店已不再是以前的瑞士酒店，其設施也不符合目前的瑞士酒店標準。

I checked in early and was prepared to pay a half day extra fare for checking in early. The hotel had availability and I needed privacy for an important business call. Instead of charging me a half day extra, the staff charged me for an additional full day at the highest rate possible. I accepted because I had no choice. But I will not return to Swissotel again. Nor will anyone from my organizations. I am the CEO of my company and sit on several boards. We travel to Quito often. But not to your hotel anymore.

Definitivamente un hotel muy clásico y bonito,excelente servicio de habitación, restaurantes cerca y un staff super amable, pero necesitan renovar las habitaciones, colchón vencido y muy duro, toallas muy usadas y viejas, y el Ac que no mantiene temperatura, si regresamos será en un piso renovado,

Our stay at the Swissôtel Quito was a study in contrasts. While the "hardware"—rooms, breakfast, and security—is objectively excellent, operational shortcomings regarding spa management and a lack of concierge transparency impacted the overall value. Highlights: The rooms are superior, featuring high-end beds, a pillow menu, and soft towels. Room service was precise, and the breakfast buffet—with fresh waffles and churros—is a standout. We appreciated the 4:00 AM "grab-and-go" breakfast and the security team personally escorting us to our car for our airport run. The area is very safe, with a convenient supermarket nearby. Areas for Improvement: The indoor pool was consistently occupied by outside fitness classes, making it unavailable for guest leisure. Being redirected to a cold outdoor pool is inconsistent with five-star standards. Furthermore, the concierge lacked professionalism; car prices to the center fluctuated daily with arbitrary excuses. When we provided calm feedback, the reception's response was dismissive. Local recommendations also felt "outsourced" to a quick search engine rather than expert knowledge. Verdict: Fantastic comfort and location, but the third-party prioritization of the spa and the dismissive service at the front desk prevent this from being a truly premium experience.

Camila, the young lady at the front desk in the lobby, is absolutely amazing and truly outstanding. From the moment I arrived, she demonstrated exceptional customer service, professionalism, and a warm, welcoming attitude. She handled everything with confidence and genuine care, making my experience at the hotel even better. She has incredible potential and clearly goes above and beyond in her role. I strongly believe she should be considered for a higher position. Team members like Camila are a true asset to your hotel.