羅利North Carolina Legislative Building附近酒店

床是天堂般的。 他们的健身房里有 Peloton 自行车。 只有两件事缺乏：素食选择，室外游泳池。 我会再住在这里。街对面有素食食品选择（Happy and Hale, Element - Plant-based Gastropub。Raleigh Raw 就在几个街区之外。）。

The hotel is very nice, but our room was dirty. The staff at the desk at 11pm when we checked in were friendly and welcoming. We were only staying there overnight as a stop on our way to vacation in South Carolina. There was my husband and I and our 3 adult children. We asked for a rollaway bed, as the room technically only sleeps 4. We waited until midnight for the bed even though I’d asked for it at the time of booking AND while texting Josh at the front desk while we were still driving, and again at check-in. My husband and I were meeting a friend who was preforming at Tin Roof while our children stayed behind. Upon arriving in the room, we noticed there was a random sock on the middle of the room. On further inspection, there were discarded rose petals under the bed as well as an oatmeal crème pie (?!?) under there. There was also popcorn on the windowsill. By 11PM on the day of check-in, I’d expect the room to be clean, not like someone had just used it an hour before. (The rose petals were still fresh!!!) It made me wonder if the sheets were even clean! (Yuck) The area where the hotel is is loud, but we expected that. We paid over $300 to stay there for less than 8 hours. We were not offered a different room or even a reduced rate or refund for having to sleep in a dirty room. We alerted the desk staff on our way out of the hotel to go meet our friend. I realize the staff has their hands tied when it comes to these things, but corporate should refund some, if not all of the room fee for putting us in a dirty room.

我在這家酒店住得很愉快。真的很好，前台真的很好，很善於交際。我唯一的事情就是乾淨。通常我會在睡前檢查酒店的牀，但這次我沒有。在我離開去結賬之前，我環顧四周以確保我擁有所有屬於我的東西，我注意到牀上用品的一側有嘔吐物，牆壁和牀頭柜上也有一點點。看起來好像有人開始清理它，但忘記了重新清理它。本來想跟前台說的，但有點急着要走。總的來說，我確實喜歡我的住宿。這是一家非常實惠的酒店，我可以說它已經裝修過了。

我們通常不會住在Residence Inn,但我們的旅行計劃讓我們在羅利住了一晚,這家酒店對我們一家五口來說是最好的選擇。不得不說,我印象深刻!房間寬敞,乾淨,更新。工作人員非常友好,早餐區真的很舒服。這是我住過的更好的Residence Inn之一!

入住2022年5月31日位於羅利3801 Capital Blvd,NC 27604的溫德姆速8酒店,入住2022年6月3日退房,提前全額支付。然後在網上預訂了另一晚退房2022年6月4日。2022年6月4日星期六,我去了前台,要求我在之前的住宿中退房,住宿 Folio 打印了我的記錄。前台經理說要麼是她的方式,要麼什麼都沒有。前台值班經理堅持簡單地延長住宿時間;我要求關閉先前的住宿。首先,她告訴我,我必須支付40美元的額外押金;我提醒她,我有40美元的押金。接下來,她告訴我下午2:00前回來辦理登機手續;我告訴她這很好,因爲我在附近的綠道公共圖書館有一些事情要做。你可以想象我在圖書館時感到驚訝,打開我的電子郵件,我發現前台經理取消了週六/週日住宿的預訂。當我回到酒店時;前台經理讓我帶着手推車立即從房間裏搬走我的物品。我要求與她的主管交談;她拒絕了一個請求。她走到房間(322),把我的東西放在垃圾袋裏(乾溼兩樣)堆亂七八糟的東西,然後下樓,要求我從房舍裏取出自己和物品。我做了,發現該地區的其他酒店都訂滿了,等到06/07/2022才和設施總經理提出問題,他發現我對待的方式沒有問題。此後,我決定與旅行公衆分享我在設施的經驗。不是一個去的地方!

From the moment I walked in the door I was impressed with this hotel. As a professional in the customer service field I have a unique perspective in my evaluations. The front desk personnel were personable and efficient. Lobby was beautiful, rooms were impeccable, beautiful and well maintained. When I checked out I left a bag, as I live 4 hours away I couldn't just pick it up. I was arranging UPS to pick it up but nothing went right but the staff was patient and worked with me till everything worked out. Grateful is an understatement. Would strongly recommend this hotel if you are looking for a comfortable and stress free stay.

Good parts: Was Near A Lot Of Stuff Bad parts: There were bed BUGS, the lady at the desk was Rude, and It was very Loud. See I was also on the 1st floor So Somebody Over me Keeped Jumping...Also, THE WALLS ARE VERY THIN...So you can hear People laughing, talking, AND Dogs?! There was Pee in the bathroom.....DONT GO HERE....AND ITS IN THE HOOD....

這家酒店前台工作人員最差。工作人員提前被告知,由於施工,5樓的一半沒有熱水 - 但他們仍然預訂了房間。他們確實通知了客人。當時是晚上9:45,當我試圖在睡覺前淋浴時,這就是我意識到水問題時。起初,工作人員對這種情況不屑一顧,並表示他們無能爲力,因爲當天的維護已經消失。當我堅持要洗澡時,我被告知可以換房間。這意味着收拾我所有的物品,深夜再次拆箱。這不可行,所以我要求能夠在他們要搬進我的房間淋浴。經過一番辯論,前台工作人員終於允許我這樣做,然而,他們故意給了我一個骯髒房間的鑰匙。前台工作人員告訴我“只是忽略牀和東西”,因爲自從前客人退房以來,客房部還沒有打掃房間。我很討厭,不得不爲一個有熱水的乾淨房間而爭論。我被當作要求升級一樣對待。此外,退房時,我要求一張收據,這是商業報銷所需的收據,前台工作人員說打印機壞了,她會將收據發送電子郵件。這也沒有發生,當我出差回家時,我不得不撥打無數電話給酒店,以便最終有人將收據發送電子郵件。我永遠不會再住在這裏。該地區有太多新,更好的酒店,而不是不得不處理這個地方。常見的禮貌和客戶服務要走很長的路 - 但這家酒店的工作人員甚至沒有基本的東西。