羅利Wake Cross Roads Express附近酒店

這是一個非常好的乾淨的房間!前台服務員非常好的問候員,高效地讓你進去!我確實有煙味問題,枕頭上的任何氣味,當被問到他們時,他們很友好地照顧了它。非常適合有人靠近牀單!你的口袋也很好!

1.位置好，雖在540附近，但毫不吵鬧，非常安靜； 2.交通便利，去羅利歷史區僅十幾分鍾； 3.周圍配套設施齊全，除停車方便外，斜對面有梅西百貨等品牌商加持的新商業中心，餐飲、書店應有盡有；開車出去兩三分鐘還有超市、加油站等，非常方便； 4. 酒店內部裝修典雅、大氣，無論大堂還是房間令人耳目一新。房型設計、傢俱擺放及廚房搭配都非常講究； 5. 前台服務周到温馨。

Nice place, nice room. The comfortable beds somewhat diminished by the crappy flat pillows. The shower is terrific. Location is certainly ideal nearby main arteries, plenty of dining options, convenience shopping - easy walking distance. Breakfast certainly adequate. Good value property.

非常好的設施。乾淨友好。非常好的早餐和Seeham是如此善良和友好的早餐主人!我們在羅利NC過家庭生日。如果再次在該地區,我會再次入住這裏。

今晚花時間在小酒館裏抓雞尾酒。作爲前庭院經理,我幾乎知道該期待什麼。讓體驗5星的事情是Maria Botrus。她是一個很容易與人交談和聽到她對在這個行業工作的熱情和服務他人的激情,這是一個很明顯的,有時在工作前線角色的人身上發現的罕見的東西。作爲一名酒店經營者和競爭對手的企業人力資源總監,我無疑會說,如果我在市場上有酒店或企業角色,我會尋求瑪麗亞。羅利北院確保你在這裏支付她的價值,因爲在我們的行業中找到這樣的人,在當前時代變得更加困難。

Everything was great until...... My wife and I checked in Thursday for 3 nights. Upon check in, we were taken care of by Maria. Very sweet, attentive and had us on our way in no time. Thursday night was fine. Got up and went about our business Friday morning. Came back to the hotel Friday evening, head to the room and fell asleep quick. Then came Saturday morning. My wife is disabled, and we were on the 5th floor. We got to the elevator and waited about 4 or 5 minutes, and nothing happened. I called the front desk from my personal phone (the phone in our room wasn't hooked up) Was unfortunate to get a front desk person by the name of Kwamel. Very unprofessional individual. I asked if there was a problem with the elevators. He said yes, there were not working. I asked him how we were supposed to get downstairs. He directed me to where the stairs were. I advised him that my wife is disabled and not able to walk down 5 flights of stairs. In his own charming way, he had no other answer for me. I hung up and had to help my disabled wife down 5 flights of stairs with her walker and our cooler for the day. Took us about 25 minutes to get to the bottom as my wife had to take one step at a time holding on the guard rail with both hands. I had to stand under her so she wouldn't slip and fall. When I got to the front desk, I inquired how long they would be out. My wife and I were going to be at a convention all day but obviously needed them working before we got back later that night. Mr. Personality had no idea. I inquired what we were supposed to do if we get back and they are still not working as there was NO WAY my wife could WALK up 5 flights. He was very unsympathetic and showed no compassion whatsoever. There was another rep behind the desk. She kept quiet for a while which was probably better for her. She finally asked me to come to her. She looked in her computer and long story short, if they were not fixed by the time we got back we had a room on the 1st floor waiting for us. I would just need to clear everything out of our current room which of course I would. That reps name was Karen. She was very nice, polite and showed an interest in helping us. Kwamel showed NO SIGNS to help. He just stood there with his shirt untucked and looked like it had been slept in. Instead of being part of the solution he kept telling me no. Wonder if he would have felt the same way if it was his mom or his grandma that was disabled and had to walk down 5 flights of stairs. I called Karen later in the day and was told they got 1 side working but the other wouldn't be looked at until Tuesday (holiday weekend) I am very surprised they wouldn't have someone on call 24 hours a day in case something like this happens. Doesn't say much about how much they care about their guests. Got back to the hotel at around 8PM. We were greeted by Daniel. We told him what took place that morning. He was VERY apologetic and showed much sympathy. Kwamel should really take some notes from

我在這家酒店住得很愉快。真的很好，前台真的很好，很善於交際。我唯一的事情就是乾淨。通常我會在睡前檢查酒店的牀，但這次我沒有。在我離開去結賬之前，我環顧四周以確保我擁有所有屬於我的東西，我注意到牀上用品的一側有嘔吐物，牆壁和牀頭柜上也有一點點。看起來好像有人開始清理它，但忘記了重新清理它。本來想跟前台說的，但有點急着要走。總的來說，我確實喜歡我的住宿。這是一家非常實惠的酒店，我可以說它已經裝修過了。

這家酒店前台工作人員最差。工作人員提前被告知,由於施工,5樓的一半沒有熱水 - 但他們仍然預訂了房間。他們確實通知了客人。當時是晚上9:45,當我試圖在睡覺前淋浴時,這就是我意識到水問題時。起初,工作人員對這種情況不屑一顧,並表示他們無能爲力,因爲當天的維護已經消失。當我堅持要洗澡時,我被告知可以換房間。這意味着收拾我所有的物品,深夜再次拆箱。這不可行,所以我要求能夠在他們要搬進我的房間淋浴。經過一番辯論,前台工作人員終於允許我這樣做,然而,他們故意給了我一個骯髒房間的鑰匙。前台工作人員告訴我“只是忽略牀和東西”,因爲自從前客人退房以來,客房部還沒有打掃房間。我很討厭,不得不爲一個有熱水的乾淨房間而爭論。我被當作要求升級一樣對待。此外,退房時,我要求一張收據,這是商業報銷所需的收據,前台工作人員說打印機壞了,她會將收據發送電子郵件。這也沒有發生,當我出差回家時,我不得不撥打無數電話給酒店,以便最終有人將收據發送電子郵件。我永遠不會再住在這裏。該地區有太多新,更好的酒店,而不是不得不處理這個地方。常見的禮貌和客戶服務要走很長的路 - 但這家酒店的工作人員甚至沒有基本的東西。

我們喜歡我們的住宿。工作人員讓我們感到歡迎,非常樂於助人。我們住的第一家酒店,我們DIDN沒有聽到大聲的噪音和砰砰的門。這對我們來說是一個很大的加分。他們保持這個地方看起來也不錯。如此禮貌和友好的工作人員給我留下了深刻的印象。