來自住宿之回應: Dear Guest, Thank you for sharing your feedback following your recent stay with us. We are delighted to know that you enjoyed your stay with us.Please rest assured that we take your opinion seriously, as help us to improve the comfort and overall experience we offer our valued guests.We hope to have the pleasure of welcoming you back again in the future.Kindest RegardsAldo WerdinGeneral Manager
來自住宿之回應: Dear Guest,thank you so much for your nice words! We are truly delighted to hear that you had a nice experience at our hotel. Our goal is to create unforgettable stays for our guests, and your kind review means a lot to us!We hope we’ll have the pleasure of welcoming you sooner back again!With our warmest regards,Aldo WerdinGeneral Manager
訪客
高級雙人房
入住日期 2025年6月
情侶
2則評價
10/10
傑出
發佈於 2025年8月5日
This place is great. It’s old but that’s the charm. It’s beautiful and unique. The service provided was easily one of the best parts about the stay, everyone was extremely nice and professional. The amenities were amazing, there was like 4 different types of saunas and even 4 different types of showers (who knew?) and being able to jump into crystal blue waters and then order a beer to my pool lounge which was next to the rocks was pretty sick.
翻譯
來自住宿之回應: Dear Guest,Thank you so much for your wonderful words! We are truly delighted to hear that you had a nice experience at our hotel. We hope we’ll have the pleasure of welcoming you sooner back again!With our warmest regards,Aldo WerdinGeneral Manager
來自住宿之回應: Dear Guest,it is such a pleasure to read your comments...we are so glad that your stay at the Excelsior fully met your expectations! The entire Excelsior Team greets you warmly wishing all the best. Waiting for your next stay in Riviera, we send our best regards. Aldo Werdin General Manager
Qimiaoli
高級雙人房
入住日期 2026年4月
商務旅客
21則評價
10/10
傑出
發佈於 2026年6月8日
設施:好
衞生:好
環境:好
服務:好👌
來自住宿之回應: Dear Guest Thank you very much for your excellent review. We truly appreciate the time you took to share your positive experience.It is a great pleasure to know that you enjoyed your stay with us, and your kind words are a wonderful reward for all our team’s efforts.We sincerely look forward to welcoming you back again in the near future.Aldo WerdinGeneral Manager
來自住宿之回應: Dear Guest,Thank you for sharing your personal review about our hotel with us. We are delighted to read that you enjoyed the experience of being our Guest. We also thank you for your suggestions: they're precious to us us in order to improve our standards of service and to better understand our Guests’ needs. Trusting we will have the pleasure of welcoming you back soon, we send you our best regards. Aldo Werdin General Manager
DenisSh
經典套房
入住日期 2024年6月
家庭旅遊
68則評價
7.0/10
發佈於 2024年7月25日
We stayed in many luxury hotels on french cost and this hotel is so so). + Beautiful old interiors, connecting bridge to sea side. - relatively small rooms, shower cabin narrow, hotel is over used, restaurant service need to be approved (waiters are not interested in good service as restaurant full all time), dirty spoons (see photo), view on photo is “partially seaview”)))).
翻譯
來自住宿之回應: Dear Mr DenishSh,we are really sorry for this review. It seems that, during your recent stay, no mention about your disappointment was reported to any member of the Staff. It is a shame as we would have loved to listen your suggestions and find together a solution. We are sorry for your note about the Restaurant and be sure we already shared your comments with the Staff.Our Classic Suites have two bathroom, one with bathtube and the other with a shower in order to accomplish our Guests preferences. Unfortunately, using a nickname, we are not sure we recalled the correct reservation, but, if it is, probably the dimension was relatively small as you were in four instead of three Guests originally booked. The Excelsior, as shown in many pictures, is a symbol of classic style, reinforced by our forniture that are original antiques, carefully chosen worldwide. In these last years, many projects have been realized, the latest has been the new facade. Many others are on the way and will be revealed very soon! Trusting we'll have the pleasure of welcoming you back, we stay at your disposal for any need and send our best regards.Aldo WerdinGeneral Manager
Renqiangjishu
高級雙人房
入住日期 2026年4月
商務旅客
20則評價
10/10
傑出
發佈於 2026年6月12日
環境優美,交通便利,服務態度好
來自住宿之回應: Dear Guest,We are delighted to read your wonderful words and to know that your stay with us was such a memorable experience. We are happy to learn that our staff, amenities, and hospitality exceeded your expectations and made you consider returning to the same destination. This is the highest compliment we could ever receive.We sincerely hope to have the pleasure of welcoming you back soon for another unforgettable vacation.Aldo WerdinGeneral Manager
來自住宿之回應: Dear Guest,Thank you so much for your feedback! We are truly delighted to hear that you had a nice experience at our hotel.!We hope we’ll have the pleasure of welcoming you sooner back again!With our warmest regards,Aldo Werdin General Manager