萊恩戴斯酒店(Days Inn by Wyndham Rayne)

Muy buena recepción y atencion

Three nights booked that almost became two - not by our choice. Came back to hotel late from funeral on our last night to find our keys no longer unlocked stairway. Got to our room and found beds *****ped, a few dirty linens and towels on the floor and no clean towels. My request for help was met with "housekeeping can fix that in the morning". I asked for another cleaned room. I was told that "I was not booked for another night". I explained that we were booked for another night and could provide proof. After two more rooms were offered (broken TV's), I finally was given a working and "clean" room. Rooms were clean but all other corners of this property were surprisingly dirty and run down/damaged inside and out. Tire puncturing debris was scattered in parking lots. I had to watch my step on outside of property to avoid what looked like "pet business" in walkways and around front pillars at entrance. Many half-painted chairs and mess took up some of front lot for entire visit. No breakfast as advertised, only coffee (was good, though!). No room for breakfast if there was any. Dining room had no tables. If it did, they were buried. Dining room was full of personal belongings, tools and a bicycle. Collectively with the combination of clutter, mess and room confusion - this was the worst experience I have had at a "national chain" hotel in all my years of business and personal travel. I will definitely be willing to spend more to stay somewhere else next time in this area. Yuk.

Pros: Front desk was person was nice. Large room Cons: When I entered my room 105 it was warm and smelt musty. The air conditioner was very loud and took a while for it to cool off the room. I turned on the main ceiling light but it didn't come on immediately. Then it flashed on and off. Not a good sign, could have a short somewhere. I checked the bed and there was a large burn hole in the sheet. You couldn't miss it, but I guess the staff did. I told the front desk about this and had them replace it. The television was not working and I asked if I get a discount. No comment. Also, when I paid for my room my credit card company sent me a statement which stated that I was overcharged $50.00 for the room. When I queried this the front staff she said it was a deposit. Nowhere on the website that I used to book the hotel told me there was a surcharge. Staff said I will get a refund. The coffee maker was missing the attachment for the coffee filter pouch. So no morning coffee in my room. I might stay again if these issues are address and housekeeping does their work.

We had to cancel at the time we arrived. pool was closed for the season, no breakfast due to renovation. cockroaches running around in the coffee corner… The agent from the chat was to cancel the reservation and refund my money, I am still waiting for the refund!!!! The hotel itself did release the deposit already at the time we left.

The bedding appeared new and was very comfortable. The woman at the desk was very kind and helpful. The room was missing a lampshade on the desk light and a cockroach jumped out of the air conditioner early evening.

There was no breakfast included as advertised. The front desk worker named Melissa it tolerable with here kindness. Made

Room maintenance was lacking, our toilet ran the entire time we were there. In our other room the microwave and coffee maker were both broken. We were in a non smoking area but when you entered the hallway it smelled like an ashtray. Contental breakfast was advertised but there was a sign at the hotel that said it wasnt available.

Worse stay ever first room we got was room 117 and the bathroom was full of black mold we stayed sick with headaches and vomiting. Asked to move rooms and they gave us the run around but finally moved us. Went to pay for another room after i was told the first room was paid for cuz of extra people we had then the manager came tell me i had to pay for both rooms which the first room was alreafy paid for so got into a argument with the manager and he ended slapping my girlfriend and brusing her daughters arm buy grabbing it and throwing her out the way so we called the cops on him.

Other than no continental breakfast the staff was great and the room was clean. They really cater to their guests