紅鹿華美達套房酒店

Leak from the bathroom ceiling, bathroom wasnt cleaned properly. Old type microwave and dirty curtains. Not too happy with ot

The staff seemed great and very helpful, but the Hotel is a bit rough around the edges. Strange goings on in parking lot with somewhat shady characters hanging out in their running cars with window visitors for hours. Top that off with a Hotel, that is a bit overdue for a facelift I'd likely stay again if there was nothing else available, but generally i expect a little more from a Ramada. Holiday Inn across street is a better option at similar price point.

I have booked room according to the pictures that were posted on ******* website. King size room with the sofa bed and it had two rooms(on the picture). What we got was “King size room with the sofa bed” all one room. When I realized that the pictures don’t match what we got, I went to talk to the front desk person. They explained that I have booked that room not the Kind size bed suite! They were not responsible for the misinterpretation of the ******* website. I have reached out to ******* customer service, which is text messaging service, and I have got the information that they used only the pictures that were provided by the Ramada hotel. Who’s wrong or who’s right? No one took responsibility. I made suggestion to the CSR that someone should take time and actually make sure that pictures are relevant to the description of the rooms they are selling. I was offered small amount of points towards my next booking, as a courtesy and compensation for the trouble they caused. It was not one night sleep and the rooms made difference in my decision to stay at the Ramada.

The staff was very uninviting, first off the alarm clock in the next room went off for 3 hours. When I said something they didn’t even check what the noise was. The pool was labeled 4 feet deep but it wasn’t, my kids kept tripping on a damaged step. Midnight the front staff called us twice because the people before us forgot a fire stick remote in the room. Made us feel the room wasn’t properly cleaned, and woke our kids up. The record everything you have for breakfast which was odd but whatever. Then checkout came, they didn’t do it I didn’t get the email receipt I had to call. The deposit wasn’t reissued untill I called. I asked for a discount because of the midnight wake up and he didn’t even let me talk just talked over me just I gave up on that. If you are looking for a relaxing time this is not it! Only positive I’ll give it is that there was restaurants near by that’s it. Will never be back

Enjoyed the complimentary breakfast. Room was tidy and well maintained. Kids enjoyed the pool and it's nice that it is not overly deep, 4ft at the deepest, waterslide was a nice bonus.

Very affordable, family-friendly, the water slide for kids made them want to go back to this hotel, and the staff is exceptionally awesome, accommodating and helpful. Shout out to Rabab! You are the best!

Hotel was easy to get to from the main highway. Staff was friendly and helpful. Breakfast was good and the kids had a blast in the pool and on the slide. It was clean and I felt safe staying there.

room was clean, pillows extremely lumpy, hottub was way too hot but otherwise happy with the stay

The pillow case had mascara on it, which indicated that it wasn't clean or fresh. The tub was stained and very dirty. The room smelled like smoke.