裏諾DSW Designer Shoe Warehouse附近酒店

很棒的酒店,入住方便,乾淨,我們的狗狗也很喜歡。我能說的是我不喜歡外面的入口,更喜歡走廊,但這不是必須的。

這是一次因醫療原因而計劃外的旅行,在醫院與親人度過了漫長的幾天後,這家酒店正好滿足了我們的需求。食物很好,服務很棒,一切都很乾淨,新的健身房非常棒。我絕對會推薦。前台的Michael早上很友好,小酒館的Danielle非常積極和精力充沛,具有傳染性,餐廳的Kevin無意中聽到我女兒說她認爲晚餐可能喜歡烤奶酪和湯,他爲了給她準備熱湯 - 以防萬一!

酒店位置很方便 周邊各種餐廳 加油站 便利店 有停車費8刀 前台服務熱情 大堂有免費咖啡和熱水 房間是個套房布局很好 乾淨整潔 沒有異味 很寬敞 空調噪音有點吵 洗手間馬桶座蓋已經破損嚴重 浴室花灑是壞的 水壓很低 水流特別小 總體來說性比價還行 來太浩湖旅行過渡一晚是OK的

The place seems very unorganized. Tammy Adams is supposed to be the manager but we stayed 3 weeks and many things were not up to Hilton standards We had no phone , clock or desk lamp. I tried to call the front desk several times and let the phone ring at least 20 times each time and no one answered. I was a cancer patient and really was not well. I was taking meds every hour and a half day and night. Not having a clock was very difficult in the night. A friend sent flowers and she hadn’t heard from me so she actually called to find out that they had arrived so my husband went to get them. David, at the desk, said he’d come up to tell me but I he didn’t leave me sticky note on the door. If I had a phone , like at other hotels, I would have been left a message. We were told housekeeping would come on Thursday, then Friday then finally came on Saturday. I was really suffering and bed ridden. The housekeeper Allie was so accommodating and helpful. I want to compliment her. I asked about why she hadn’t come and she said she’d been assigned 413 not 415 those days. The next week no service until Monday of the following week then again on Wednesday. The day before we left. It seems like there is no house keeping supervisor. I do want to compliment Crystal who was serving breakfast and Wednesday evening social refreshments She is very friendly and helpful she makes sure the food is great. Home made cookies a favorite. Even though CRol Nicholson is the event manager, she is very friendly to the guests and staff. She helped us get our reservations straightened out because we had to stay the 2 weekends We could have been with out a room if Carol hadn’t fixed it. My husband had tried to arrange the reservations with Anita but not done right. A suggestion for the custodian. The lobby restroom floor was very wet after he mopped yes there was a cone saying wet floor but I suggest he be given a dry mop to use after using the wet one. A disabled lady had to use it and had to grab the sink. It’s not hard to dry the floor!!! I’m disappointed that the quality of this Hilton has dropped so much. We’ve been going there over 5 years because of my health problems.

該酒店是westin的中端酒店。房間很新、也比較大。位置處於reno城一個比較好的區域。床很舒服，有些點評說鬧，可能是窗戶沒有關嚴吧。一樓公共區比較大。健身房設施和還可以，早餐也不錯。

酒店很大，有會議中心，住宿房間離前台有點遠入住時店員很細心告知如何入住，但是早餐券卻未提供，我們訂了2間房雙早餐，結果一張未提供，和前台確認后給了一間房一張券，我們反覆確認了是否2份，前台說Yes，結果早上到餐廳用餐說一張券一份。 結帳時因銀聯卡預授權遲遲不能確認支付，朋友換成VISA卡結果2間房扣了3次款，我們打到銀行信用卡中心確認是扣了3個117.94刀（1間房費），酒店店員不承認，說衹扣了2個117.94刀，衹提供2間房的帳單，如果我們有異議，衹能等到5-7個工作日後酒店清帳時再做確認。

入住這裏主要是因爲離機場不遠。我發現我的房間相當乾淨,沒有維護問題,儘管我不得不打電話給前台讓他們解釋如何打開空調(一個隱藏的開關,這反過來激活了壁溫調節器)。有點難找 - 從街上退了回來,如果錯過拐彎,就得繞過街區。緊鄰區域有一些食物選擇。房間內有微波爐和冰箱。大堂裏提供豐盛的早餐,包括微波爐煮好的雞蛋和香腸餡餅,而且早餐時間還早。我有點不安,停車場有一個標有”吸菸區”的角落,那裏一直被男人佔據,他們似乎不是酒店客人(沒有看到他們從大堂進出)。我懷疑這些人是誰,我的車是否安全,最後,什麼都沒發生,所以也沒什麼,但我仍然想知道這是怎麼回事。裏面相當安靜,走廊裏有些吵鬧的客人,但空調扇的噪音掩蓋了這一點,我睡得不錯。

Where to even begin. Arrive as scheduled to check in Friday; called prior to going as I was told online / third party booking can take time to show up their system. Was confirmed it did. Front desk agent could not process my payment (my card had already been charged ) ; she told me she would figured it out and I waited in my car for four hours. Four hours and she did not come out to update me once. Finally said she could not get me into a room that night. I slept in my car in the cold. I was exhausted, ill and hysterical. Friend picked me up after her graveyard shift as chdck in next day was not until 3. She took me to her house to get some real sleep and the next day we call again, we’re told reservation is all set. Uber back there and agent at front desk is able to efficiently check me in. Thank god. I think I slept the entire day and night. Same with Sunday as well and I was enjoying the bliss so much and being able to have a quiet place to stay…not quite. around 6 AM Monday the fire alarm for the hotel goes off…for hours. Was never informed why this occurred actually. No one on site knew how to turn off the alarm. It was horrific and traumatizing. It was shut off hours later and I went back to sleep. The front desk agent working during the alarm crisis had no idea what to do until the alarm company was able to come out hours later. The agent who came on shift was kind and comped me another night at the hotel which I immediately took her up on. Everything went went that day/night ( I mainly slept as I was sick), and I checked out the next day. I realized that I left several items in my hotel room and I have called their location over 27 times now and not one employee apparently can answer the phone. I am sure it is because they can see it is me from their phones and want nothing to do with me staying there. I have spoken with guest services and corporate and no one has an answer. Meanwhile, I am still repeatedly calling South Meadows Parkway Reno Extended Stay attempting to retrieve my belongings. Worst customer service I have ever experienced, rudest employees of any hotel I have stayed at in Reno, and outright embarrassing to this company. The entire staff needs to attend a training session regarding how to and how not to treat a guest. I suppose I’ll keep calling them over and over again, but likely will have to drive across town to hunt down an employee in person- they’ll likely all be hiding when they see me walk in the door. Do yourself a favor and stay elsewhere.

Great room, awesome view, movies are pricey but there’s plenty to do in the area

我們在這家酒店住了1晚,兩次開車往返不同位置,這是一家非常不錯的酒店,給我們辦理入住的前台工作人員是我多年來遇到的最好的工作人員他們很友好,樂於助人,並確保我們擁有我們需要的一切。房間舒適乾淨。我4歲的家人有足夠的空間我唯一的抱怨,這很小,是除了淋浴門之外,沒有地方可以掛毛巾,只能適合1.這對我們來說不是一個超級問題,因爲我們只淋浴一次,然後繼續,但這是我注意到的。我們注意到的另一件事是,酒店外面的街道非常繁忙和響亮。酒店無法控制的東西,但很高興知道。我們爲孩子們提供了一台白色噪音機器,我們很高興我們做到了。酒店有特斯拉充電器,我們兩次到達充電器都是開放的,我們能夠完全充電,使我們能夠輕鬆地第二天開始我們的旅行。早餐可能是我在很長一段時間內在酒店見過的最好的。種類繁多,味道很好。