Great hotel experience, wonderful updated rooms, attentive staff. It was nice being able to walk to several different ******s without going outside in the cold. Had dinner at The Brew Brothers pub between Silver Legacy and Eldorado, food was amazing, fast and friendly service. Would stay again!
The area of the hotel is super sketchy the hotel ran out of coffee and toilet paper which I find is odd. The beds were not too bad the hotel was clean on the inside for the most part. We did however love our security guard Katie she made us ladies feel extremely safe and had our backs during a altercation with a crazy man. She deserves a reward for being amazing!
Raf from valet was great! He was very polite and kind. He brought our vehicle very quickly. All of the valet attendants were nice and wanted to help us as swiftly as possible. Raf even went to close my car door when he saw I couldn't reach it, I had already shut it but I definitely noticed his attentiveness.
Clean room and a very clean bathroom. Plenty of parking (and it's free). They also had free breakfast with many options to choose from. Their location made navigating easy coming from California. The staff was more than helpful. Didn't get a chance to use their pool or gym, but the stay was still worth the price!
YykymSo nice hotel which is quite close to the Reno Airport. Just contacted the hotel and they will send a free shuttle bus to picked up us even in late evening
8814mjohnsonBW Plus Boomtown is my choice for associates (truck drivers) when in need of hotel accommodations that offer location, truck parking, food options and affordability. The hotel ****** provides everything my associates need. Great location as well. I use this hotel numerous times throughout the year.
Don't be fooled by the pretty pictures of this property, it is a very dirty property. The common areas had food left on the floors for several days such as cereal, outdoor trash areas were overflowing and the floors in the main area and in the kitchen areas of the room were sticky. The free breakfast isn't meant to be a gourmet meal, but this was sad. There were a few pieces of bread, cold English muffins and a cereal bar. By far the worst part of the breakfast was the eggs. They were cold and apparently they take them out of the fridge and plop them into a warming pan and let them sit and basically they are cold and don't warm up. The rooms themselves are decent in that the space provided is generous. We had two bedrooms and a total of five hangers. The pillows are flat, like I've never seen before. The windows had stoppers in them and could only be opened slightly, and the window sills were full of dust and dirt. They were gross to touch. The bathtub felt like it was going to fall through the floor, it felt very unstable. This property used to be a Residence Inn and it's now part of Sonesta ES and their brand is very nice and I had high hopes for this property. Stay away from this property, do not stay here, it's a mess and feels like it's being neglected. . I've reached out to Sonesta and they take feedback very seriously, if you've stayed here please let them know your experience so they can help this property reach the standards of Sonesta.