Housekeeping needs to be improved! We had a 7-night stay, every day when we left our room, we hung out the tag asking for our room to be replenished with towels and trash be removed, this never happened once! Every night when we returned to the room, we would have to call the front desk and ask for all the things we needed, a few times it took 2 calls and over an hour and half to receive towels and TP. Twice we were told we needed to clean our room ourselves, they would supply the things we need to do this. Finally on our 6th night stay after returning to a dirty room with no clean towels I had to insist on having someone else other than myself service our room. This took an hour to happen. We reported our shower was not draining and the bathroom was flooding every time we showered, this was not fixed till the 6th night. This was reported to hotel management both verbally and by email with no response.
翻譯