First at all, we didn't receive any information how to get in and which room number we had. So we called the contactperson. Well, we received code and room number in a weird way of communicating, but we couldn't find the room because there was no plate on a few rooms. So we tried several room with the code, apparently we could open all rooms with this code. After a few minutes received an angry call from the contactperson that we opened other rooms, what we already find strange... Because apparently it was the emergency code which we was not told to us. Well, we found our room and we booked for 3 persons but the room was also apparently for 2 persons... Luckily, there was a sleeping couch. But after all, the way how it was organized by this company and the way how the contactperson (JUSTIN) was communicating to us was horrible. Next advice for this company. Please, improve your communication skills, be more precisely with the information what are you giving and fix your customers problem before blaming them. Only the positive things is that the room were allright.
翻譯
訪客
入住日期 2022年12月
其他
4.0/10
發佈於 2023年1月31日
The hotel is in a great location. However, there wasn't a sign to find where it was (it was in an alley by a restaurant). Also, we were on floor 1 and didn't know that to get to our room, we had to walk through a restaurant every time. Also, not the hotel's fault (I think), but the fire alarm randomly went off at 7 am one morning, and we needed a security guard to help turn it off.
翻譯
訪客
入住日期 2022年12月
其他
6.0/10
發佈於 2023年1月31日
No es un hotel. Es una habitación con cocina en un edificio de estudios. No hay recepción, es checking on-line. No recibimos el mail con el codigo de seguridad para entrar y al llegar tuvimos que llamar por telefono. No hay bar ni restaurante del hotel, pero para subir en ascensor se ha de pasar porun restaurante que lleva un particular. No hay amenities en el baño, y por no haber ni un colgador para las toallas. La habitación sucia, muchos cuadros con telarañas. Luces que no funcionan, el extractor de la pequeña cocina no funciona. Avisamos a la chica de la limpieza, pero es de una agencia y solo va a limpiar cuando alguien sale. Eso sí, en pleno centro.