雷克雅未克城堡套房酒店(Tower Suites Reykjavik)

很棒的酒店，服務也很棒！強烈推薦！

Very good

We arrived at Tower Suites very early in the morning. Kimsy went above and beyond to make us feel welcome and was able to get us into our rooms well before regular check in time. The rooms are very comfortable, the views amazing and breakfasts were delicious and plentiful. We were traveling with family and chose to have our breakfasts in the reception area and were able to watch 2 amazing sunrises! Thank you for your hospitality!

This is a fantastic place to stay. The view, the room and facilities are super. A little surprised to the response of the manager just before leaving. When we arrived for our two night stay, the room was very warm, 24,5C. There was no way to lower the heat. When I asked about it, I was told they would look into it. They did, but couldn’t t change it, but opened a window. And told us that someone would come the next day to tend to it. This never happened. We lived with the heating going and a cracked window in winter temperatures. Not ideal, as it dried out our sinuses and nasal passages to the max night time, but, we lived with the situation. An hour before checking out I took the time to let the person at the front desk know that this hadn’t been taken care of. I wanted to let them know before another guest would come in to the room. Which I told them. It was my only reason for bringing it up. The manager stepped in at this time and became very defensive. When there was no need. I wasn’t complaining, I was trying to help them, so another guest would t have to have the same situation. It’s left a sour taste. But, hopefully, it has been taken care of, as it’s a fantastic place to stay in Reykjavik.

Great view, good breakfast. The subwoofer did not work when the audio system was connected to Apple air play, only the soundbar. A plug near the TV for laptop or table streaming purposes would be good too. The lighting system was tricky to figure out, can’t turn off bathroom lights, as they seemed to be on motion timers. Check in was tricky, because it was sent to my email, there was nobody at the lobby when I arrived. This information would have been helpful more in advance, like at the time of booking or the day before, not an hour before arrival, as I spent 2.5 hours driving to get back to Reykjavik, and wasn’t focused on checking my email upon arrival. Overall staff was very helpful and friendly. I was only in town for one night, and did not explore the area.

我們剛從 10/5 到 10/7 住在 4 號房間的套房。我們認為值得分享的是，我們有一個非常好的體驗，但我們感到失望的是，我們之前沒有被告知（就在我們預訂時）我們下面將舉行一場大型合作派對。我們的桌上有一份「對不起」的禮物，很體貼，但為時已晚。我們應該在抵達之前就知道這一點。我們會重新考慮我們的預訂並去其他地方。這是很早之前就知道的，因為大廳裡的女士說這種情況每年都會發生一次。 聲音非常大，基地不停地搖晃我們的房間，你甚至無法交談（這持續了幾個小時）。經過一整天的遊覽後，我們無法休息。實際上我們最終離開了幾個小時以避免受到干擾。然後當我們回來時，前面和入口處到處都是酒瓶和香煙，這很噁心。還有醉酒的人搭車並表現得很令人討厭。 此外，離開時沒有人問我們是否想要或需要什麼。前面的兩位女士只是一直自言自語，完全無視我們的離開。最後，我們早上就聽到他們在說話，這在我們離開床之前就造成了乾擾。我們住在4號房間，靠近入口，非常吵鬧。 我們很失望，不會再留在這裡。缺乏誠實、破壞性和冷漠的舉止令人不快。