北部舒適公寓(Northern Comfort Apartments)

It was good to stay for our last day as it's quite close to the bus station to airport. As there's fully equipped kitchen, we could be able to cook our own food which made us feel even better. Lastly, Bonus is right beside so it was cooool! Just one thing is that I had hard time looking for the entrance but unless that, it was good stay.

我寫這封信是為了表達我對飯店不靈活的退款政策的深切失望。儘管因不可預見的情況需要取消我的預訂，但酒店並未表現出任何理解或靈活性。由於潛在的火山爆發和相關的旅行風險，我試圖尋求退款，但遭到了抵制。對我的取消請求的獨特情況缺乏同理心和考慮，這是相當丟臉的。我甚至要求部分退款，因為不會入住，但他們只是拒絕了。在這種特殊情況下酒店不願意退款反映了其客戶服務的糟糕。我期望更多的理解和靈活性，尤其是在面對超越任何人控制的事件時。這次體驗讓我不滿意並猶豫是否考慮以後入住該酒店。我敦促管理層重新考慮他們的政策並採取更加以客戶為中心的方法。

在抵達前一周預訂了房間，並詢問是否有兒童床 - 告訴他們我應該提前 24 小時提醒他們，但這應該不成問題。提醒他們，他們說沒問題，讓清潔人員知道。幾個小時後，就在出發前，店主寫信說不准帶孩子？沒有寫到這一點，而且我一週前就提出了這個要求。現在我和一個 4 歲的孩子一起旅行，抵達後無處可去休息 - 在抵達前一天預訂了房間，以確保儘早進入。垃圾人。

L’appartement est très propre et fonctionnel. Rien ne manque. Très proche du centre de Reykjavik. Tout peut se faire à pieds. Parfait !

Limpieza y orden deficientes

完美的預算友好住宿！ 方便的非接觸式入住。擁有您需要的所有便利設施。廚房為我們提供了很好的服務。舒適的床，良好的淋浴。公寓內的信息交流非常好。隔壁的超市可滿足您的所有需求。以及大樓外的停車場。每小時費用不到 1 英鎊，只需在上午 9 點到下午 6 點之間支付。步行距離到市中心。強烈推薦給在雷克雅未克尋找這種公寓的其他人。

In the beginning of pandemic situation the owner was vey supportive and professional and issued voucher for one year.. due to pandemic is still here also and restrictions for traveling I kindly asked for extending voucher because I couldn't make it till end of April 2021.. The owner ingibergur Thorkelsson was so rude, unprofessional without any understanding for situation. EU countries including Iceland continue to ban non-essential travel (tourism) specially for citizens coming from non EU countries, Bosnia and Herzegovina where I am from. He did not wanted to extend voucher (i did not ask for money because my accommodation was non-refundable and I wanted to come Iceland even pandemic was not over). Other hotel which I booked in Reykjavik extended the voucher even till 31.12.2022 without any problem for it. He gave me offer for booking new days but I needed to pay difference because price in April 2020 was lower then but after several emails. The hotel refused my request for extending. If you are planning a future trip to Iceland, I strongly suggest you consider another accommodation. The reviews have been positive up until now but I think that we learn something in this pandemic that we should apricate our time and spending money specially when we need to go for holidays.

安靜祥和的地方。 位置不錯。 乾淨漂亮👍

Fantastic apartments on the edge of town. Conveniently located a short walk from town, next to a small supermarket and some fantastic restaurants. Apartment equipped with a basic kitchen if needed. Shower fantastic. Stayed a week and would thoroughly recommend