Not as expected for a 5* hotel. Website misleading for menus. Creparie isn’t fully open yet so no waffles, basic crepe with choc or jam option. Pizzeria only a slice plain cheese. Pita gyros corner only two options of pork or falafel. Drinks - they do not follow the menu, over half not available. Incredibly frustrating as I’m can’t drink alcohol and there was only 2 mock tails out of the entire list with no reason why others not available.
Room - not properly cleaned. Massive ant problem. Tested if the cleaners do clean the room by leaving a little bit of suncream on the floor - this wasn’t cleaned all week. The most unaceptable part was despite having “do not disturb” sign on door, on MULTIPLE occasions staff unlock the door and let themselves on. My partner was in the shower, I just got out the shower. We didn’t request maintenance, or anything. They just let themselves in!! (door was locked!)!We complained multiple times to reception and this wasn’t resolved and no one came back to us. Complete invasion of privacy and totally unacceptable. There was probably more times they let themselves in when we weren’t in the room! Rooms also very noisy.
Pool loungers falling apart. The pool is salt water from the sea which is unpleasant. Okay for around 20 mins only.
Perks include parking area. Most (not all) staff that speak English well enough are friendly and food is good.
Overall not a 5* experience. More like 3* . Good enough for basic holiday, just not 5*.
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