We stayed here before heading out to backpack in Triglav National Park for four days. Before we arrived we got a notification from the hotel letting us know they'd be hosting a private event and that the restaurant would be closed and that there would be some more noise than usual, but that they'd put us in a quiet room. Totally fine. We arrived and they put us in a room that ended up being RIGHT above the loud music. Still we were fine with this, because we assumed that the corporate event couldn't possibly last too long. At midnight it was still going, but we figured it probably wouldn't be allowed to go much longer. 1am passed. 2am passed and we were finally getting upset but figured it HAD to end soon. We thought about notifying the front desk but figured it couldn't go on much longer so we'd just try to be patient. We also didn't want to pack up ALL of our stuff that late and move rooms in the middle of the night, again thinking that the loud bass that we could both hear and feel would end soon. Making matters worse the air conditioner didn't seem to work so we had to open the patio door to get some cool air in, which only amplified the noise. By 3:30am we were finally able to fall asleep and the music was still going on then, so I'm not exactly sure when it ended. I'm also not sure how a hotel lets a loud party go on that long with no consideration of their other guests. Upon check out the next morning the front desk staff asked us if the room was "crowded." I wasn't sure what that meant, as there was only my friend and I in the room so how could it be crowded? I figured she was referring to the party going on downstairs, and since English was her second language she just used the wrong word. I explained to her that yes, it was very loud, and we couldn't go to sleep until 3:30 am which was miserable since we had to wake up at 6am to backpack 20 miles. She said, "No I didn't ask if it was loud, I asked if it was crowded." ??? I said "No, it wasn't crowded, it was just loud." She then said that it was our fault for not notifying the staff of the noise, and that had we notified the front desk we would have been moved to a quieter room. Which begs the question, why were we placed in a room right above the party when there were quieter rooms available?? It was bad enough to pay 200 euro for no sleep, but even worse to be treated that way by the dismissive and reprehensive front desk staff. It's a shame because the hotel is otherwise very lovely, but I certainly wouldn't stay there again. My family owns and runs hotels in the US and we would never dream of treating our guests this way.
翻譯